Resident Concierge & Front Desk Specialist

Great Lakes Management Company; Plymouth (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Lakes Management Company in Minnesota is seeking a courteous receptionist to serve residents, staff, and visitors, acting as the central communications hub during emergencies and handling routine admin duties. This on-site role requires at least 1 year of receptionist experience with multiline phone system, strong customer service and communication skills, and basic Microsoft Office proficiency.

Responsibilities include messaging, safety monitoring, and administrative tasks.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED
• Strong Customer Service Skills
• Strong Communication Skills
• Strong Problem Solving and Judgment Skills
• Ability to relate to aging population
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Monitor safety systems and emergency response; supervise lobby activities.
• Ensure timely responses by staff to incidents.
• Accurately take messages and relay to relevant staff.
• Maintain security procedures for keys, pagers, and cameras.
• Advise individuals about facility services.
• Respond to emergencies following facility procedures.
• Perform miscellaneous duties such as copying, filing, typing, mailing materials, updating databases, attending meetings.
• Adhere to GLMC policies and procedures.

Skills

Customer service

Communication skills

Problem solving

English proficiency

Confidentiality

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company in Minnesota is seeking a courteous receptionist to serve residents, staff, and visitors, acting as the central communications hub during emergencies and handling routine admin duties. This on-site role requires at least 1 year of receptionist experience with multiline phone system, strong customer service and communication skills, and basic Microsoft Office proficiency.

Responsibilities include messaging, safety monitoring, and administrative tasks.