Resident Concierge & Front Desk Specialist

Great-Lakes-Management-Co.; Saint Cloud (MN); On-site; USD 30,000 - 42,000; Part time

Job summary

Great Lakes Management Company in Saint Cloud, MN, seeks an on-call receptionist to provide courteous reception for residents, staff, and visitors. You will act as a central communications hub during emergencies and perform general administrative duties as directed.

The ideal candidate has at least 1 year of receptionist experience, excellent customer service and communication skills, and the ability to relate to an aging population.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system preferred.
• Strong Customer Service Skills.
• Strong Communication Skills.
• Strong Problem Solving and Judgment Skills.
• Ability to relate to aging population.
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manners with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others; maintain confidentiality and sensitivity.
• Monitor safety systems and emergency response; observe activity in reception and lobby areas.
• Ensure staff respond in a timely manner to any situation.
• Accurately take messages and pass them on to the relevant person; address urgent matters quickly.
• Ensure security procedures are followed with keys, pagers, and cameras.
• Advise individuals about facility services and respond to inquiries.
• Respond to emergencies (fire, severe weather, power outages, elopement, 911 calls).
• Perform miscellaneous duties (copying, filing, typing, mailing, updating databases, etc.).
• Adhere to GLMC policies and procedures.

Skills

Multiline phone system experience

Customer service

Communication skills

Problem solving

Aging population empathy

English proficiency

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company in Saint Cloud, MN, seeks an on-call receptionist to provide courteous reception for residents, staff, and visitors. You will act as a central communications hub during emergencies and perform general administrative duties as directed.

The ideal candidate has at least 1 year of receptionist experience, excellent customer service and communication skills, and the ability to relate to an aging population.