Resident Concierge & Front Desk

Erickson Senior Living; Matthews (NC); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical, dental and vision packages

PTO and volunteer hours

401k with 3% match

Dining discount with on-site venues

Education assistance and courses

Job summary

Erickson Windsor Run at Matthews, North Carolina is seeking a Front Desk Associate to be the first point of contact for residents, families, and candidates, establishing a warm and welcoming atmosphere in a vibrant senior living community.

The role involves greeting residents and visitors, handling inquiries, and efficiently directing questions while supporting emergency communications and census tasks. Windsor Run offers growth, competitive benefits, and a collaborative workplace."

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor all emergency pull cords for Independent Living residents.
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment.
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning.
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Skills

Receptionist experience

Verbal communication

Multi-tasking

Job description

Erickson Windsor Run at Matthews, North Carolina is seeking a Front Desk Associate to be the first point of contact for residents, families, and candidates, establishing a warm and welcoming atmosphere in a vibrant senior living community.

The role involves greeting residents and visitors, handling inquiries, and efficiently directing questions while supporting emergency communications and census tasks. Windsor Run offers growth, competitive benefits, and a collaborative workplace."