Front Desk Associate

Highland Springs by Erickson Senior Living; Matthews (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health, dental and vision coverage

PTO & volunteering time

401k with company match

Food discount on-site dining

Job summary

Windsor Run by Erickson Senior Living in Matthews, NC, is seeking a Front Desk Associate to greet residents and visitors and set a welcoming tone. You will handle inquiries, coordinate with staff during emergencies, and help maintain census and mail operations.

The role requires receptionist experience, excellent verbal skills, and the ability to multitask. Shifts include part-time weekends and weekdays, with starting pay $16 per hour and a comprehensive benefits package.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet residents, visitors, and staff and route questions efficiently.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in incidents and coordinate transport if needed.
• Maintain resident lists alphabetically and by apartment; update census and hospitalizations.
• Notify residents of package pickups and ensure mail and inter-office mail are dispatched daily.
• Assist with maintaining accurate records of residents away and returning.

Skills

Receptionist experience

Excellent verbal skills

Multi-tasking

Job description

Location

Windsor Run by Erickson Senior Living

Position

Front Desk Associate

Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

Shifts

• Flex (PRN)
• Part Time (Sun & Monday; 8:00 AM - 2:00 PM & Tuesday 8:00 AM - 12:00 PM)

What we offer

• Compensation: Starting at $16 an hour
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick‑up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter‑office mail

What you will need

• Receptionist experience required
• Excellent verbal skills
• Ability to multi‑task

Additional Information

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Windsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Windsor Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.