Resident Concierge & Community Support Specialist

Senior Lifestyle; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

DailyPay

Vaccination policy

Job summary

Senior Lifestyle is seeking an on-site administrative assistant at Evergreen Retirement Community in Cincinnati. The role involves greeting residents, answering calls, monitoring safety systems, and handling routine reports and packages efficiently.

The ideal candidate will have strong English communication, be comfortable with Microsoft Office (Outlook, Excel, Word) and work well as part of a team in a compassionate, professional environment. Benefits are available.

Qualifications

• Three (3) months of related experience is preferred.
• You need to be able to communicate clearly and effectively in English.
• Proficiency with Outlook, Excel and Word is required.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Monitor surveillance cameras, door alarms, life safety systems, building alarms and investigate any unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Assist other departments with administrative functions.
• Ensure timely response and follow-up to resident/family/employee concerns, providing high customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Skills

Customer service

Multitasking

English Fluency

Outlook

Excel

Word

Tools

Outlook

Excel

Word

Job description

Senior Lifestyle is seeking an on-site administrative assistant at Evergreen Retirement Community in Cincinnati. The role involves greeting residents, answering calls, monitoring safety systems, and handling routine reports and packages efficiently.

The ideal candidate will have strong English communication, be comfortable with Microsoft Office (Outlook, Excel, Word) and work well as part of a team in a compassionate, professional environment. Benefits are available.