Resident Collections & Accounts Specialist

Cresten Properties; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Cresten Properties is seeking a Collections Agent to manage resident delinquencies across its multifamily portfolio, collaborating with property management, accounting, and leadership to reduce outstanding balances.

You will contact residents about past-due balances by phone, email, or text, follow up on payment arrangements, and document all activity in the property management system while maintaining professional communication.

Qualifications

• High school diploma or equivalent requirement.
• Experience in collections, property management, accounts receivable, or related field preferred.
• Experience with AppFolio is a plus.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and email systems.
• Familiarity with AI platforms and productivity tools.

Responsibilities

• Monitor resident ledgers and identify delinquent accounts across the portfolio.
• Contact residents with past-due balances by phone, email, text, and other approved methods.
• Maintain follow-up until balances are resolved or escalated.
• Establish and monitor approved payment arrangements with residents.
• Document collection activity and communications in the management system.
• Coordinate with property management and leadership to address delinquency trends.

Skills

Verbal and written communication

Organizational skills

Independent and team work

Ability to handle sensitive financial

Attention to detail

Professionalism and confidentiality

Education

High school diploma or equivalent

Tools

AppFolio

Microsoft Office

Email systems

AI productivity tools

Job description

Cresten Properties is seeking a Collections Agent to manage resident delinquencies across its multifamily portfolio, collaborating with property management, accounting, and leadership to reduce outstanding balances.

You will contact residents about past-due balances by phone, email, or text, follow up on payment arrangements, and document all activity in the property management system while maintaining professional communication.