Resident Case Manager (RCM)

UW-Madison Sandra Rosenbaum School of Social Work; Marion Township (MI); On-site; USD 52,000 - 57,000; Full time

Job summary

Rise Up in Madison, WI is seeking a Resident Case Manager (RCM) to lead a team of Direct Support Professionals serving individuals and families. You’ll coordinate medical and behavioral supports, complete assessments and plans, and ensure high-quality, compassionate care across assigned homes.

The role emphasizes training, mentorship, performance feedback, and maintaining agency standards while supporting staff through challenges. Salary range offered.

Qualifications

• Experience leading direct support teams in a care setting.
• Ability to train staff around care plans and documentation.
• Strong communication, coaching and mentoring skills.

Responsibilities

• Lead and develop the Direct Support Professionals team.
• Coordinate person-centered supports and life events for individuals.
• Conduct team meetings, provide feedback, and support professional growth.
• Monitor health, safety, finances, and quality of life for individuals.
• Ensure staffing and service coverage across homes.

Skills

Team leadership

Coaching

Mentoring

Employee development

Performance management

Job description

August 27, 2026

As a Resident Case Manager (RCM), you will lead a team of Direct Support Professionals partnering with individuals, families, guardians, healthcare providers, and community partners to ensure the people we support receive high-quality, person centered services. This position is more than case management. It’s about building strong teams, developing others, solving problems with compassion, and creating environments where both employees and the people we support can thrive. If you’re someone who enjoys helping others succeed, leading with integrity, and making a meaningful impact every day, we’d love to meet you.

Lead and Develop Your Team

Our Direct Support Professionals are the heart of our organization. As an RCM, you’ll create an environment where employees feel supported, appreciated, and equipped to do their best work.

Responsibilities Include

• Training around personal cares and care plans, track employee training effectiveness and corresponding documentation
• Leading Team Meetings, coaching and mentoring staff
• Providing regular feedback, recognition, and professional development
• Creating a culture built on respect, accountability, and teamwork
• Supporting employees through challenges while maintaining clear expectations
• Participating in performance management and employee development
• Helping ensure homes are appropriately staffed and supported Coordinate Person-Centered Supports

You’ll serve as the primary coordinator for the individuals living in your assigned homes by:

• Coordination medical appointments, behavioral supports, and other services as well as support individuals through every phase of life including end of life care
• Completing assessments, service plans, documentation, and required reporting
• Monitoring health, safety, finances, and overall quality of life
• Ensuring services meet agency standards and funding requirements

Salary: $52,000–$57,000 annually, depending on experience and qualifications.

Job Location: Rise Up

Job Organization: Madison, WI