Resident Care & Support Specialist

Eva's Village; Paterson (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Eva’s Village in Paterson, NJ seeks a Residential Aide to monitor residents, maintain program logs, and support daily operations under the House Manager. You’ll answer phones, arrange transportation, and assist with intake while upholding trauma-informed and client-centered care principles.

The role requires a high school diploma or equivalent (Associate/Bachelor’s preferred), a valid driver’s license, and strong interpersonal skills. Experience in the field is valued.

Qualifications

• High School diploma or equivalent – Associate/Bachelor’s degree preferred.
• Valid driver’s license.
• Thorough knowledge of the 12-step program, AA, NA, and the biopsychosocial model of substance abuse/dependence.
• Ability to speak, read, and write English.
• Must be able to work independently and complete assignments with minimal supervision.
• Good interpersonal skills are required.
• Must maintain a professional demeanor and perform duties effectively in stressful/emergency situations.
• Must be able to maintain objectivity and deal diplomatically with clients and family members.
• Must have at least one year experience in the field.

Responsibilities

• Embodies Eva’s Village’s core values, voice, and tone in order to provide an exceptional and effective experience for our clients, funders, employees and volunteers.
• Must be completely familiar with all rules of the program.
• Maintains the sign-in/sign-out sheets.
• Maintains activities log with NA/AA meetings, van, etc.
• Maintains the communication book.
• Responsible for answering the phone, relaying calls, and taking messages.
• Responsible for mail distribution.
• Inspects and makes sure that all work details assigned to the residents are completed.
• Responsible for the security of the program. This includes following the visitor protocol and observing the camera.
• Monitors and documents client behavior.
• Must be flexible.
• Responsible for all incidents concerning resident problems being reported promptly.
• Promptly reports to the House Manager any problems concerning the van, maintenance, supplies or any household problems.
• Interface with residents, referring their problems to the proper person resulting in the resident getting the assistance they need.
• Attends mandatory monthly in-service and staff meetings.
• Responsible for urine testing/breathalyzers and recording of tests and results.
• Monitors and documents resident medication.
• Reports all repairs and wear & tear to House Manager.
• Responsible for weekly inspection of rooms.
• Must be completely familiar with policy and procedures of the program.
• Must be able to perform intake and orientation to the program for new clients.
• Must be willing to learn client-oriented system of care. This includes the Client Centered Approach as well as the Trauma Informed Care Approach.
• Serves as a liaison between the residents and House Managers.
• Oversees periodic special work details.
• Facilitates didactic/educational groups as assigned.
• Serves as a role model.
• Performs crisis intervention when necessary.
• Responsible for the arrangement of transportation of residents to meetings, hospitals, etc. and if need be, may be asked to drive.
• Must perform tasks delegated by the immediate supervisor within the scope of the policy and procedures manual.

Skills

Interpersonal skills

Independent work

Professional demeanor

Crisis intervention

English communication

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Eva’s Village in Paterson, NJ seeks a Residential Aide to monitor residents, maintain program logs, and support daily operations under the House Manager. You’ll answer phones, arrange transportation, and assist with intake while upholding trauma-informed and client-centered care principles.

The role requires a high school diploma or equivalent (Associate/Bachelor’s preferred), a valid driver’s license, and strong interpersonal skills. Experience in the field is valued.