Shelter Aide

Eva's Village; Paterson (NJ); On-site; USD 28,000 - 46,000; Full time

Job summary

Eva's Village in Paterson, NJ seeks a Shelter Aide to support the House Manager and monitor residents. You will coordinate activities, keep sign-in sheets, logs, and HMIS data, and assist with transportation and meals.

The role requires strong communication, adherence to policies, and crisis intervention when needed. Candidates should have a high school diploma or GED and be able to supervise residents calmly while maintaining security and daily operations.

Qualifications

• High School Diploma or GED equivalent.
• Basic computer skills.
• Ability to communicate clearly and accurately to all levels of personnel.
• Ability to supervise residents in a fair and diplomatic manner.
• Ability to diffuse crises; willingness to perform crisis intervention when necessary.

Responsibilities

• Embodies Eva’s Village’s values to provide a positive experience for clients, funders, employees and volunteers.
• Follows program rules, policies and procedures; maintains sign-in/out sheets.
• Maintains logs, calendar and resident appointment charting; handles HMIS data entry.
• Answers phones, relays messages and distributes mail; ensures program security.
• Monitors resident activities, meals, room inspections and daily transportation coordination.

Skills

Basic computer skills

Clear communication

Supervising residents

Crisis intervention

Education

High School Diploma or GED equivalent

Job description

The Shelter Aide assists and fills in for the House Manager. He/she is responsible for the monitoring of the residents, works closely with the supervisor, and communicates all activities of the house.

Job Duties

• Embodies Eva’s Village’s core values, voice and tone in order to provide an exceptional and effective experience for our clients, funders, employees and volunteers.
• Must be completely familiar with all rules and policies and procedures of the program.
• Maintains the sign‑in/sign‑out sheets.
• Maintains activities log with NA/AA meetings, van, etc.
• Maintains the communication book.
• Responsible for client data entry into the HMIS system.
• Responsible for answering the phone, relaying calls, taking messages, and mail distribution.
• Responsible for the security of the program.
• Responsible for all incidents concerning resident problems being reported promptly.
• Promptly reports to the transportation coordinator any problems concerning the van (maintenance, supplies or any household problems).
• Responsible for the arrangement of transportation of residents to meetings, hospitals, etc., and, if need be, may be asked to drive.
• Interface with residents, referring their problems to the proper person resulting in the resident getting the assistance he needs.
• Attends mandatory in‑service and staff meetings.
• Responsible for urine testing/breathalyzers and recording of tests and results.
• Monitors and documents resident’s medication.
• Responsible for assigning work details.
• Responsible for seeing that resident meals are served.
• Serves as a liaison between the residents and supervisory staff.
• Reports all breakdowns and wear and tear to the maintenance department.
• Oversees periodic special work details.
• Responsible for daily inspection of rooms.
• Assigns room and bed to new residents.
• Arranges for NA/AA meetings in the house.
• Performs crisis intervention when necessary.
• Responsible for all office supplies and ordering when necessary.
• Responsible for charting resident appointments.
• Responsible for maintaining the calendar of all resident’s appointments with D.V.R., Welfare, PIC, food stamps, court dates, probation/parole, G.A.E.P. and medical clinic.
• Monitors that residents are seeking jobs.
• Monitors attendance at NA/AA meetings for all residents.
• Any other duties as assigned by immediate supervisor.

Qualifications

Education: High School Diploma or GED equivalent

Experience:

• Basic computer skills.
• If in recovery, must have a minimum of one year of continuous abstinence, as well as working knowledge of the 12 steps.
• It is essential to demonstrate the ability to function with minimal on‑site supervision, learn quickly, follow detailed policies and procedures, and possess the ability to communicate clearly and accurately to all levels of personnel.
• Must supervise residents in a fair and diplomatic manner.
• Must possess the ability to diffuse crises.