Resident Care Manager

Colonial Group; Prescott (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Touchmark at The Ranch in Prescott, AZ, seeks a Resident Care Manager to lead care in Assisted Living and Memory Care. This salaried, exempt role focuses on ensuring dignity and high-quality care for residents, with collaboration across physicians, families, and care teams.

The role emphasizes care plan execution, staff onboarding, and ongoing quality assurance, including managing documentation and responding to health events on-site.

Qualifications

• Bachelor’s degree in health administration, social work, psychology, gerontology, or related field.
• RN/LPN encouraged to apply.
• Minimum of two years of experience in licensed care.
• Med aide card required or willing to obtain CPR/First Aid certification.
• Ability to coordinate care and communicate with physicians, residents, families, and health professionals.

Responsibilities

• Serve as the primary point of contact for residents or resident families regarding resident care and communicate care plans with physicians and team members.
• Observe residents, report needs, and propose care plan updates and documentation completion.
• Partner with Recruiter and Scheduler to recruit and onboard caregiving staff.
• Complete quality assurance audits and maintain organized resident charts.
• Provide on-site direct care to residents during outbreaks and other health events.

Skills

Leadership

Communication

Confidentiality

Care coordination

Time management

Empathy

Education

Bachelor’s degree in health administration, social work, psychology, gerontology, or related field

Job description

Touchmark at The Ranch is Prescott’s leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities. As aResident Care Manager, you will ensure residents in Assisted Living and Memory Care receive the highest level of dignity and care. This is a salaried position, and it is exempt from overtime.

Education and Experience Requirements:

• Bachelor’s degree in health administration, social work, psychology, gerontology, or related field. Previous social services experience preferred. Current ALF/RCF Administrators license preferred.
• If you are an RN or LPN, you are encouraged to apply for this position!
• Have a minimum of two years of successful experience in licensed care;
• Must have experience as a caregiver and med tech;
• Basic understanding of the conditions and feelings associated with older adults;
• Possess a willingness to continue learning and improving skills, as well as a commitment to confidentiality;
• Must possess a med aide card and be willing to obtain CPR/First Aid certification if needed.

Position details:

• Serve as the primary point of contact for residents or resident families regarding resident care. This includes scheduling and sending resident care plan reminders and effectively communicating with physicians, other health care professionals, discharge planners, family members, and team members.
• Observe residents, determine if needs are addressed, and report observations and recommendations to the Health Services Director. This includes conducting service plan review meetings and making changes, ensuring the care plan is completed, including pre-work and post-work from the meetings as well as all documentation is completed.
• Partner with Recruiter and Scheduler to recruit and onboard new caregiving team members.
• Complete quality assurance audits and ensure resident chart is organized.
• Must be able to work on-site and provide care directly to residents through clinical outbreaks of flu, norovirus, and other diseases, including pandemic situations.

The ideal candidate will:

• Have a commitment to Touchmark’s values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values and encourage others to be allies, friends, and givers
• Demonstrates knowledge of and ability to practice basic principles of coordinating all aspects of care (i.e. care plan, medical appointments, labs, medication, etc.)
• Demonstrates leadership ability and capability to work effectively with all levels of personnel;
• Must possess qualities of leadership, responsibility, time management, compassion, and patience;
• Ability to observe resident behavior and communicate such in an intelligent and professional manner;
• Have a genuine interest in caring for elderly residents and working in a geriatric environment;
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members, and visitors.
• Have weekend availability