Resident Billing & Operations Manager

ALIYA Healthcare Consulting; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

Critical Illness Insurance

Short-Term Disability Insurance

Accident Insurance

Hospital Indemnity Insurance

401(k) Retirement Savings Plan

On-Demand Pay Option

Paid Time Off (PTO)

Tuition Reimbursement Program

Job summary

ALIYA Healthcare is seeking an experienced Business Office Manager to oversee accounts receivable, billing operations, and resident financial services in our facility.

You will ensure accurate, compassionate financial support for residents, liaise with families and corporate office, and drive timely billing cycles in a fast-paced healthcare environment.

This role requires knowledge of Medicaid/Medicare billing and strong attention to detail.

Qualifications

• 2+ years of experience in a Business Office Manager or healthcare billing role.
• Strong knowledge of Medicaid, Medicare, and private pay billing processes.
• Experience with PCC, RFMS, or similar healthcare billing and EHR platforms preferred.
• Familiarity with Public Aid applications, Medicaid Pending processes, and DHS procedures.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to work collaboratively with residents, families, and facility leadership.

Responsibilities

• Manage all accounts receivable functions including private pay, Medicaid, Medicare, and insurance billing
• Ensure Public Aid applications are completed within 7 days of admission in coordination with Admissions and family
• Enroll residents in direct deposit through RFMS and maintain accurate daily status reporting
• Conduct weekly collection calls and document all efforts in PCC Collections Tab
• Complete Medicaid Redetermination forms immediately upon receipt with all required supporting documentation
• Reconcile trust accounts monthly and pay resident insurance premiums by the 5th of each month
• Verify insurance coverage and eligibility for all residents upon admission and on an ongoing basis
• Attend Medicare Meetings and maintain up-to-date knowledge of resident payer sources and coverage
• Act as liaison between the Corporate Office and families for all billing-related questions
• Complete daily census and deposits; submit credit card payments to AR Specialist for posting

Skills

Attention to detail

Communication

Multitasking

Tools

PCC

RFMS

EHR platforms

Job description

ALIYA Healthcare is seeking an experienced Business Office Manager to oversee accounts receivable, billing operations, and resident financial services in our facility.

You will ensure accurate, compassionate financial support for residents, liaise with families and corporate office, and drive timely billing cycles in a fast-paced healthcare environment.

This role requires knowledge of Medicaid/Medicare billing and strong attention to detail.