Office Operations & Billing Lead

Helia Healthcare; Olney (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Helia Healthcare is seeking a dependable office professional to handle billing, HR, accounting, and customer service. You will manage resident billing, navigate Medicaid/Medicare programs, and coordinate payroll and benefits.

The role requires strong Excel/Word skills, attention to detail, and excellent communication with residents and families. You’ll balance census forms, maintain compliant files, and support onboarding and licenses.

Qualifications

• High School diploma required; Associate's in Accounting/Business preferred.
• 2–3 years of experience in accounts receivable, collections, or similar.
• Must know Medicaid/Medicare and long-term care billing.
• Fluent understanding of debits, credits, and balancing numbers.
• Billing and collections skills; MS Excel and Word proficiency.
• Computer skills to troubleshoot common office equipment.

Responsibilities

• Balance daily census forms and reconcile them for accuracy.
• Stay current on Medicare, Medicaid, and billing programs (MMAI, MLTSS, Advantage).
• Assist families with pre-approvals, authorizations, and financial paperwork.
• Keep billing files neat, compliant, and accessible.
• Manage Accounts Receivable and ensure smooth operations.
• Handle Resident Trust Fund with care and precision.
• Support HR tasks: onboarding, background checks, and paperwork.
• Run payroll, track licenses, training, and employee files.
• Explain benefits and coverage to residents and families.
• Answer phones professionally and maintain office workflow.

Skills

Accounts receivable

Billing

Excel

Word

Communication

Customer service

Attention to detail

Medicaid/Medicare

Education

High School diploma

Associate's in Accounting or Business

Tools

Excel

Word

Job description

Helia Healthcare is seeking a dependable office professional to handle billing, HR, accounting, and customer service. You will manage resident billing, navigate Medicaid/Medicare programs, and coordinate payroll and benefits.

The role requires strong Excel/Word skills, attention to detail, and excellent communication with residents and families. You’ll balance census forms, maintain compliant files, and support onboarding and licenses.