Resident Assistant

Iowa Western Community College (IA); Council Bluffs (IA); On-site; USD 12,000 - 18,000; Part time

Job summary

Iowa Western Community College in Council Bluffs seeks a Resident Assistant (RA) to serve as a student leader in our residence halls. RAs foster a welcoming community, assist residents with conflicts, and support staff through events, on-call duties, and documentation.

The role emphasizes interpersonal skills, mediation, and teamwork, with requirements to maintain 12 credit hours and a 2.5 GPA, plus background check clearance. Training is provided by Residence Life Coordinators.

Qualifications

• Enrolled in a minimum of 12 credit hours and maintain a 2.5 GPA cumulatively and per semester.
• Good standing with Iowa Western Community College conduct processes.
• Must be 18 years old or older at start of employment.
• Ability to pass a background check.

Responsibilities

• Foster community through interpersonal interactions, social events, and campus programs.
• Maintain good relations with Residence Life Coordinators (RLCs) and communicate community needs.
• Provide mediation, mentoring, and guidance in problem solving for residents.
• Complete monthly bulletin boards and programming as directed by RLCs.
• Assist with front desk duties: phone calls, directions, guest policies, and building access.
• Enforce Housing Rules and Student Code of Conduct with respect for community.
• Assist with move in/out and hall closing tasks at semester breaks.
• Participate in on-call duties, walking the facility, and addressing policy or facility issues.
• Perform tasks assigned by RLCs to maintain residence halls and relationships with students.

Skills

Interpersonal skills

Leadership

Mediation

Customer service

Event planning

Communication

Teamwork

Confidentiality

FERPA compliance

Job description

The Resident Assistant (RA) position, a key student leader within the residence halls of Iowa Western Community College. RAs are community role models and friends to all residents. It is important to understand the unique nature of working and living within a residence hall as it requires skills such as customer service, roommate mediation, on-call duties, incident documentation, planning and working events and assisting with the staff throughout the school year.

• Foster community within the residence halls through interpersonal interactions, social gatherings, and hosting/attending campus programs and events
• Actively maintain good working relationships with teammates and Residence Life Coordinators (RLCs) with a focus on leadership, mentoring, fostering community pride, and communicating community needs to RLCs
• Positively impact residents on a daily basisby focusing on interpersonal relationships and actively strive to spend significant time with students than spent privately, outside the halls, or exclusively with staff members
• Address resident needs and concerns as they arise with a focus on mediation, mentoring, and guiding them through solution focused, problem solving skills, and self-governance
• Complete monthly bulletin boards and programming requirements with a focus on community needs, student interests, or topics provided by RLCs
• Consistently contribute to the team by respecting staff, sharing responsibilities such as desk shifts, on call duties, and maintain open communication with staff
• Understand, explain, and enforce Housing Rules and Regulations and Student Code of Conduct policies within the residence halls with a focus on respecting the community and fostering a sense of pride and ethical behavior amongst all residents and staff
• Maintain a secure residence hall byworkingthe front desk. Front desk duties typically include but may not be limited to: answering phone calls, answering questions, giving directions, enforcing guest policies and building entry policies by monitoring people entering and exiting the building, package sign out, game equipment sign out, and reporting facility issues and emergencies to the proper authorities
• Handle student information with confidentiality and follow all FERPA guidelines
• Assist with move in, move out, and hall closing tasks at the beginning, breaks, and end of each semester
• Participate in on-call duties involving walking the facility, socially interacting with students, and addressing any policy issues, facility issues, or emergencies that arise
• Perform duties as assigned by RLC that assist in maintaining residence halls and relationships with students. These may include: cleaning, advertising for events, student meetings, on campus errands, and helping with various projects.

• RAs are expected to be enrolled in a minimum of 12 credit hours and maintain a minimum of 2.5 GPA both cumulatively and per semester.
• All RA’s must be in good standing with Iowa Western Community College’s conduct processes.
• Resident All RAs must be 18 years old or older at the start of their employment.
• Ability to pass a background check.

• Ability to lift up to 10lbs
• Sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
• While performing the duties of this job, the employee is regularly required to talk and hear