RESIDENT ASSISTANT

Ywca Mv; City of Utica, Northern (NY, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

YWCA is seeking a dedicated professional to provide effective service delivery to adults and children in its residential facilities, guided by the agency's mission and values. The role emphasizes trauma-informed practices, safety, and ethical service.

Responsibilities include crisis intervention, intake and exit interviews, on-call coverage, documentation, and coordination with the Client Services Director.

Qualifications

• Associates degree in human services or social work preferred.
• Experience with domestic/sexual violence and runaway/homeless at-risk youth preferred (2 years).
• Ability to travel and have reliable transportation.

Responsibilities

• Provide quality services to people of all ages, genders and sexual orientation, and their children per trauma-informed plans.
• Provide crisis intervention, legal/medical information and referral services per program policies.
• Ensure safety and well-being of residents while on duty.
• Conduct house safety checks, fire drills and lead protocols.
• Maintain records and reports according to policy and procedures; ensure fire code compliance.
• Conduct intake and exit interviews when appropriate.
• Notify Client Services Director or on-call supervisor in emergencies; handle on-call coverage.
• Answer hotline calls and complete required documentation.
• Make child abuse reports to the registry as needed.
• Oversee residents to complete household tasks to maintain a safe, clean facility.

Skills

Communication skills

Independent work

Confidentiality

Organizational skills

Microsoft Office

Education

Associates degree in human services or social work

Tools

Microsoft Office Suite

Job description

Job Summary:

Provide effective service delivery to the adults and children in residential facilities consistently and ethically within the mission and values of the agency.

Essential Duties and Responsibilities:

• Provide quality services to people of all ages, genders and sexual orientation, as well as their children following established action plans and trauma-informed models as needed.
• Provide crisis intervention, legal/medical information and referral services consistent with the goals and objectives of the YWCA and according to program policies and procedures.
• Responsible while on duty for the safety and well-being of the residents.
• Perform house safety checks, fire drills and lead protocols.
• Maintain and update appropriate records and reports according to policy and procedures.
• Maintain required documentation to sustain compliance with fire ordinances.
• Conduct intake and exit interviews when appropriate.
• Alert Client Services Director or on-call supervisor/director in case of emergencies, behavior problems, counseling needs, etc.
• Answer hotline calls and complete required documentation. Includes on-call coverage.
• Make child abuse reports to the registry as needed.
• Oversee and assist residents to complete household tasks, such as vacuuming, dusting, kitchen cleaning, etc. to assure the facility is maintained, safe, clean, and tasks completed as assigned.
• Maintain a level of knowledge that is current and applicable to performing this position, including, but not limited to, issues pertaining to domestic/sexual violence, and/or to runaway/homeless at-risk youth.
• Report to Client Services Director any maintenance needs of the facility in a timely manner.
• Develop and maintain knowledge and relationships with YWCA and its services.
• Maintain a high level of confidentiality.
• Other duties as assigned.

Education:

• Associates degree in human services or social work preferred, or 2 years experience in the field of domestic/sexual violence and/or runaway/homeless at-risk youth.

Required, Specialized, or Technical Knowledge:

• Acceptance and support of the YWCA Mission
• Ability to interact with staff, residents and/or agencies while maintaining confidentiality.
• Well organized and Flexible
• Strong written and verbal communication skills
• Ability to work independently with little or no supervision
• Ability to work with and interact with diverse populations
• Must have reliable transportation and the ability to travel
• Knowledge of Microsoft computer software.

Expectation for all Employees:

• Integrity
• Respect
• Commitment
• Compassion
• Credibility
• Expertise
• Teamwork

Physical Requirements:

Equipment Used:

Computer, fax, adding machine, telephone, voice mail, copier. Must hold a valid driver’s license and insurance and be able to travel as necessary.

Physical Activities:

Climbing, balancing, stooping, kneeling, crouching, walking, grasping, talking, hearing.

Physical Demands:

Sedentary work exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Visual Acuity Required:

Heavy acuity is required in this position.

Work Conditions:

There is no substantial exposure to adverse environmental conditions with the exception of weather-related travel conditions.