Client Care Technician- E/O Weekend 3-10pm

YWCA NORTHEAST INDIANA INC; Fort Wayne (IN); Vor Ort; USD 21.000 - 28.000; Teilzeit

Zusammenfassung

YWCA Northeast Indiana Inc. is seeking a Part-Time Client Care Technician to provide resident support in a shelter setting.

Responsibilities include supervising residents, coordinating activities, handling crisis calls, and maintaining daily records while ensuring safety and compliance with program policies. Ideal candidates have a High School Diploma, CPR/First Aid cert, and 1–3 years of office experience.

Qualifikationen

• Strong customer service skills with professional communication.
• Ability to exercise independent judgment when handling sensitive matters.
• Strong time management and initiative to solve problems with minimal supervision.
• Proficient in Microsoft Office and Google Suite.
• 1-3 years of general office experience including reception/telephone duties.
• Accurate, organized and detail-oriented with ability to adapt to changing needs.
• Must have valid driver’s license and automobile insurance.
• Flexibility to adjust work hours as needed.

Aufgaben

• Respond to and resolve client issues; maintain a high quality work environment.
• Assist with planning and carrying out groups and activities.
• Receive and respond to crisis calls.
• Complete welcome packets and intake duties.
• Maintain resident compliance with rules and standards; document deviations.
• Provide positive reinforcement and/or redirection and complete necessary write-ups.
• Transport clients in company vehicles; assist with safe food provision as needed.
• Perform drug/alcohol screens as directed and document results.

Kenntnisse

Customer service

Communication

Time management

Microsoft Office

Google Suite

Office experience

Attention to detail

Independent judgment

Ausbildung

High School Diploma

Continuing Education

CPR and First Aid certification

Tools

Copiers & printers

Jobbeschreibung

Description

Position Type:

Part-Time, Hourly

Every Other Saturday-Sunday, 3pm-10pm

Purpose:

The Client Care Technician will provide residential clients with support services and activities to assist in recovery from Domestic Violence, Drug Addiction, or similar challenges. Provide consistent supervision of all residents in the facility, supporting their safety, and adherence to the rules and policies of the YWCA program.

Expectations of Every YWCA Staff Member:

• Uphold and promote the YWCA mission.
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Provide support to other departments and staff.
• All employees must be familiar and compliant with the policies & procedures of the organization, and follow the guidelines of the Employee Handbook.

Essential Duties:

Client Support:

• Respond to and resolve client issues; create and maintain a high quality work environment to perform at the highest level.
• Assist with planning and carrying out groups and activities as assigned.
• Receive and respond to crisis calls.
• Complete welcome packets and other intake duties as assigned.
• Maintain and oversee resident compliance with YWCA rules and standards, directing disciplinary action when needed in a fair & equal manner and providing points as appropriate.
• Provide positive reinforcement and/or re-direct clients when needed. Complete write-ups or contracts to document when program guidelines are not followed for clients.

Client Needs:

• Assist with site and building support, including but not limited to, maintaining medication keys, assigning rooms, monitor freezer and refrigerator temperatures, replace toilet paper and shower curtains, make beds, and clean facilities.
• Maintain an adequate inventory of all shelter consumables; including but not limited to, personal items, kitchen supplies, and food at all times.
• Provide active support for food program, may include safe food preparation and serving, cleaning food areas, and/or working with clients or other staff on safe food provision.
• Transport clients in company vehicles, as needed.
• Perform drug/alcohol screens on any client enrolled in substance abuse recovery as determined necessary or as directed by supervisory staff, charting fully all client reactions and results.

Safety and Security:

• Monitor and respond to activity at entry doors.
• Check rooms and client common areas as directed.
• Randomly check on residents throughout the night to make sure each one is appropriately accounted for.
• Responsibility for client emergencies, i.e. sickness, alcohol/drug usage, etc., making referrals for clients as necessary. Notify the Residential Coordinator of all such emergencies in complete detail.

Record Keeping and Management:

• Maintain accurate and appropriate records as assigned, possibly including, but not limited to: communication logs, daily entry, and telephone calls.
• Complete all documentation regarding tracking and reporting client progress through programs as assigned.
• Responsible for accurate data entry of intakes, crisis calls, abusers log, and rooms list.
• Post new weekly sheets (daily plans, menus, meetings, chores, etc.).
• Assist with copying, printing, and appropriately filing resident documents as needed.
• Complete any incident reports prior to leaving shift.

Teamwork:

• Train other staff, interns, and volunteers as needed on job duties.
• Attendance at staff meetings as required.
• Agreement to attend continuing education workshops/seminars, CPR and First Aid training, as required.
• Comply fully with all requests from supervisor, assist and cooperate with all staff int he performance of their duties.
• Perform any duties as deemed necessary by the director.
• Other duties as assigned to meet the organization's goals.

Requirements

Education:

• High School Diploma or equivalent combination of education and experience.
• Continuing Education classes in related field.
• CPR and First Aid certification.

Knowledge and Experience:

• Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
• Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
• Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
• Proficient in Microsoft Office and Google Suite.
• 1-3 years of general office experience, including reception and telephone duties, and general office equipment (copiers, printers).
• Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
• Ability to keep accurate records and files.
• Must comply with organization's policy of automobile insurance: must have a valid driver's license and personal automobile insurance.
• Flexibility to change work hours as needed.

Physical/Mental Essential Requirements:

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Requires corrected vision and hearing to normal range.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy of work product.
• Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.