Resident Aide (Seasonal)

Shelter House Volunteer Group; Cincinnati (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

Shelterhouse is seeking a Resident Aide - Seasonal to help maintain a safe, structured shelter environment for residents and staff in Cincinnati, OH. This role focuses on operations support, safety, and empathetic resident engagement.

The position requires confidentiality, crisis follow-through, and the ability to work weekends and overnight shifts. CPR/First Aid/NARCAN training is preferred or obtainable.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or related experience required.
• Experience with homeless, behavioral health, addiction recovery, or human services populations preferred.
• CPR, First Aid, and NARCAN training preferred or willingness to obtain.

Responsibilities

• Maintain confidentiality of resident information and comply with HIPAA and privacy standards.
• Conduct regular security rounds to ensure shelter safety and policy compliance.
• Monitor for policy violations and safety concerns within the shelter.
• Respond to emergencies, incidents, and behavioral concerns as they arise.
• Assist with Shelterhouse safety protocols and coordination of drills and emergencies.
• Assist residents in connecting with Shelterhouse programs and internal resources.
• Provide emotional support and respectful interactions with residents.
• Build professional relationships while maintaining appropriate boundaries.
• Demonstrate empathy and professionalism when working with vulnerable populations.

Skills

Strong communication

De-escalation

Professionalism

Attention to detail

Crisis response

Education

High School Diploma or GED

Job description

Job Details

Job Location: Barron Center - Cincinnati, OH 45203

Education Level: High School

Salary Range: $19.00 - $19.00 Hourly

Travel Percentage: None

Job Category: Customer Service

Position Overview

The Resident Aide - Seasonal employee plays a critical role in maintaining a safe, structured, and supportive shelter environment for residents and staff. This position is responsible for supporting daily shelter operations, ensuring safety and policy compliance, assisting residents with resources and emotional support, and helping maintain an environment grounded in dignity, accountability, and respect.

Resident Aides serve as both support staff and frontline safety personnel, helping de-escalate situations, respond to emergencies, and ensure shelter operations run effectively while supporting Shelterhouse’s mission and values.

This position supports Shelterhouse’s values through:

• Service: Supporting employees so they can serve others
• Compassion: Treating all individuals with dignity and respect
• Results: Executing with accuracy, consistency, and accountability

Essential Job Duties

• Maintain strict confidentiality of all employee and resident information, ensuring compliance with HIPPA and all applicable privacy and documentation standards
• Conduct regular security rounds to ensure safety, policy compliance, and a secure shelter environment
• Monitor for policy violations, prohibited activity, or safety concerns within the shelter
• Respond appropriately to emergencies, incidents, and behavioral concerns
• Assist with the coordination Shelterhouse safety protocols, i.e. Fire Drills, Tornado Drills, Law Enforcement and Emergency Medical Service arrivals
• Assist residents in connecting with Shelterhouse programs during their shelter stay
• Help connect residents to internal resources, staff, and supportive services as needed
• Provide emotional support, encouragement, and respectful interaction with residents
• Build professional and supportive relationships while maintaining appropriate boundaries
• Demonstrate patience, empathy, and professionalism when working with individuals experiencing homelessness, addiction, or mental health challenges
• Support Addiction and Dependency efforts for residents struggling with substance use
• Assist Shelterhouse leadership and staff with operational and administrative support as needed

Qualifications & Requirements

• High School Diploma or GED required
• 1+ year of customer service or related experience required
• Experience working with homeless, behavioral health, addiction recovery, or human services populations preferred
• CPR, First Aid, and NARCAN training preferred or willingness to obtain
• Must be able to work weekends and holidays as scheduled

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to de-escalate conflict and respond appropriately during crisis situations
• Ability to maintain professionalism and emotional control in difficult situations
• Strong attention to detail and situational awareness
• Ability to work effectively in a high-energy and fast-paced environment
• Knowledge or experience working with homeless, mentally ill, or substance-abusing populations preferred
• Ability to maintain accurate documentation and follow shelter policies consistently

Physical Requirements (% of time spent performing requirements)

• Frequent walking and movement throughout shelter facilities (approximately 90% of shift)
• Occasional sitting and documentation tasks – 10%
• Ability to lift and carry up to 30 pounds
• Ability to respond quickly to emergencies or crisis situations as needed
• Ability to work weekends, evenings, holidays, and overnight shifts as scheduled
• Must be available to work three (3), twelve (12) hour shifts per week. Hours are 6:30 pm to 6:30 am.