Resident Advocate

Missions Inc; Columbia Heights (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Missions Inc. in Minnesota is seeking a dedicated staff member for the Columbia Heights supportive housing program. This role provides a secure environment, supports residents, and ensure confidentiality while coordinating transportation, meals, crisis intervention, and service referrals.

The position involves rotating shifts (7am–3pm and 3pm–11pm), memorializing resident progress, conducting screenings, and facilitating groups and intake. Equal opportunity employer and mission-driven team.

Qualifications

• Experience with homelessness, mental illness, and substance use disorder.
• Knowledge of AA/NA and recovery programs.
• Proficient with email, internet, and basic data entry.
• Ability to work with diverse racial, cultural and economic backgrounds.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Know emergency procedures and attend quarterly reviews.
• Maintain confidentiality of residents.
• Uphold program policies and procedures.
• Attend staff meetings and in-service training.
• Assist in resident transportation and answer calls.
• Monitor medications and logs; conduct urinalysis screenings.
• Document residents' status; conduct building checks.
• Coordinate activities; provide advocacy with services.
• Complete intake and orientation for new residents.
• Prepare progress notes and update records.
• Perform clerical tasks as requested by Program Manager.

Skills

Homelessness awareness

Recovery program knowledge

Computer proficiency

Diversity & inclusion

Cultural sensitivity

Lift 25 pounds

Recovery needs understanding

Job description

Position Summary

Mission Heights Supportive Housing Program features 14 beds with two accompanied 2-bedroom apartments located in Columbia Heights, MN. The 14-bed lodge provides single-room occupancy for adult clients (18+) of all genders who range in their backgrounds, including substance use and/or mental illness, homelessness, domestic violence, or other forms of trauma. All need a healing-centered place of belonging.

This position will provide supportive services and a secure, safe environment for residents; maintain the confidentiality of all residents; monitor medication; assist in resident transportation; answer incoming calls; conduct random urinalysis drug/alcohol screenings; make a visual check of all residents and document residents’ status; assist with meals; provide crisis intervention; complete clerical and other tasks; work well with people from diverse cultural, social, and economic backgrounds, and have an awareness of culturally specific resources.
The shifts will alternate 7am-3pm one week and 3pm-11pm the next week

Position Responsibilities

• Have complete knowledge of emergency procedures and all forms that accompany these procedures and attend quarterly emergency procedures reviews.
• Maintain confidentiality of all residents in accordance with confidentiality laws.
• Uphold the policies and procedures of the program and of Missions. Inc.
• Attendance at staff meetings and in-service training.
• Assist in resident transportation.
• Answer incoming telephone calls.
• Monitor medication and note any discrepancies in the daily and medication logs.
• Conduct random urinalysis drug/alcohol screenings.
• Make a visual check of residents and document residents’ status.
• Complete a building check three times per shift.
• Conduct bedroom inspections.
• Provide individual and class advocacy with social services, economic assistance, mental health, medical, and criminal justice systems on behalf of residents.
• Coordinate recreational and group activities with residents.
• Complete intake with residents and ensures that each new resident is oriented into the program.
• Assign room; distribute linen and personal items to new residents. Provide information on available resources and options to assist residents in designing their goals and objectives.
• Review goals sheets bi-weekly with assigned residents and document in-progress notes.
• Update resident progress notes as needed with other pertinent information.
• Complete pre-admission interview forms with potential residents and coordinate intakes.
• Develop and maintain resource information.
• Facilitate groups.
• Complete clerical and other tasks as requested by the Program Manager.

Experience and Qualifications

• An understanding and sensitivity to the unique problems encountered by people experiencing homelessness, mental illness, and substance use disorder;
• Have an excellent working knowledge of AA/NA and other recovery programs;
• Computer proficiency required; including the ability to use e-mail, navigate the internet, and complete basic data entry in a database system;
• The ability to work well with people from diverse racial, cultural, social, and economic backgrounds;
• An awareness of culturally specific resources;
• Able to lift and carry up to 25 pounds; able to bend, stoop, kneel and climb (ascend and descend) flights of stairs;
• Understand substance use disorder and the needs of residents in recovery.

Compensation

Hourly wage: $17/hour depending on experience and qualifications. We offer .40 cents differential pay for overnight shifts and .50 cents for weekend shifts.

Mission Statement:

Missions Inc. Programs provide a collaborative community and safe space where people are empowered to heal and transform their lives.

Our Vision:

is a world where every person realizes their worth and lives with dignity, free from addiction and violence.

Our values are to:

Affirm human worth

Foster self-determination

Value diversity

Seek social justice

Missions Inc. Programs is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.