Resident Admissions & Care Coordinator

Southern HealthCare Management; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Southern HealthCare Management seeks an Admissions Coordinator to support pre-admission, admission and discharge processes. You’ll back up the Director of Admissions, collaborate with social services, and help ensure timely contracts and accurate paperwork.

Responsibilities include tracking referrals, coordinating assessments, scheduling room assignments, and assisting with care plans while maintaining patient confidentiality and compliance with state and federal guidelines.

Qualifications

• Requires knowledge of medical terminology.
• Proficient with personal computers and common software.
• Strong communication and organizational skills.

Responsibilities

• Track pre-admission referral activity daily / weekly.
• Coordinate & review resident/patient electronic referrals and communicate with Director of Admissions to complete assessments.
• Manage the electronic referral bed-offer process and obtain pre-authorizations from HMOs.
• Validate Midnight Census with BOM.
• Conduct tours of facility with potential residents / patients and their family members.
• Assist the Director of Admissions with arrangements and confirmation of all admissions. Complete room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.
• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.

Skills

Medical terminology

Computer skills

Education

High school diploma or equivalent

1+ year experience in health care education/ marketing/ insurance

Job description

Southern HealthCare Management seeks an Admissions Coordinator to support pre-admission, admission and discharge processes. You’ll back up the Director of Admissions, collaborate with social services, and help ensure timely contracts and accurate paperwork.

Responsibilities include tracking referrals, coordinating assessments, scheduling room assignments, and assisting with care plans while maintaining patient confidentiality and compliance with state and federal guidelines.