Resident Accounts Specialist

Jobtailor; Austin (TX); On-site; USD 60,000 - 86,000; Full time

Job summary

Jobtailor in Austin, TX seeks a property management professional to coordinate with ownership groups, GMs, and support teams. The role focuses on asset performance, revenue tracking, and centralized-service improvements, with strong emphasis on accuracy and compliance in Entrata.

The candidate will manage rent posting, collections, delinquencies, and resident accounts while delivering exceptional customer service to residents and partners.

Qualifications

• Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations.
• Experience with Entrata required.
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance.
• Understanding of company policies, property lease contracts, and state and local laws regarding delinquency and eviction processes.
• Ability to manage resident account reconciliation, collections, delinquencies, evictions, and security deposit processes.
• Ability to prepare and analyze reports on asset performance, occupancy, collections, and financial health

Responsibilities

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
• Build and maintain relationships with General Managers, Regional Leadership, and Support Teams.
• Partner with on-site operations to support asset performance and achieve goals.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Communicate with clients and internal teams regarding property performance, occupancy, and revenue.
• Oversee daily financial activities, including rent posting, collections, and resident account reconciliation.
• Ensure revenue is accurately recorded and received while maintaining accuracy and compliance.
• Oversee collections and maintain delinquencies below 1% of total income.
• Maintain accurate resident ledgers and financial transactions in Entrata.
• Monitor delinquency and manage the full eviction process for current and former residents.
• Oversee the FMO process and security-deposit assessment and application in Entrata.
• Maintain accurate lease, resident, financial data, notes, and documentation in Entrata.
• Collaborate with Leasing, Operations, and Maintenance teams to resolve discrepancies and streamline workflows.
• Assist with audits, acquisitions, and property transitions.
• Identify and implement process improvements for centralized services.
• Provide first-class service to residents, prospects, parents, and community partners.
• Resolve escalated resident or parent account concerns professionally and empathetically.
• Prepare and present reports on asset performance, occupancy, collections, and financial health.
• Analyze monthly reporting, track trends, and recommend portfolio-performance improvements.
• Provide data-driven recommendations to improve revenue, efficiency, and resident satisfaction

Skills

Excellent communication skills

Customer service proficiency

Cross-functional collaboration

Time management

Education

Bachelor’s Degree

Tools

Entrata

Job description

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders
• Build and maintain relationships with General Managers, Regional Leadership, and Support Teams
• Partner with on-site operations to support asset performance and achieve goals
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses
• Communicate with clients and internal teams regarding property performance, occupancy, and revenue
• Oversee daily financial activities, including rent posting, collections, and resident account reconciliation
• Ensure revenue is accurately recorded and received while maintaining accuracy and compliance
• Oversee collections and maintain delinquencies below 1% of total income
• Maintain accurate resident ledgers and financial transactions in Entrata
• Monitor delinquency and manage the full eviction process for current and former residents
• Oversee the FMO process and security-deposit assessment and application in Entrata
• Maintain accurate lease, resident, financial data, notes, and documentation in Entrata
• Collaborate with Leasing, Operations, and Maintenance teams to resolve discrepancies and streamline workflows
• Assist with audits, acquisitions, and property transitions
• Identify and implement process improvements for centralized services
• Provide first-class service to residents, prospects, parents, and community partners
• Resolve escalated resident or parent account concerns professionally and empathetically
• Prepare and present reports on asset performance, occupancy, collections, and financial health
• Analyze monthly reporting, track trends, and recommend portfolio-performance improvements
• Provide data-driven recommendations to improve revenue, efficiency, and resident satisfaction

Requirements

• Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations
• Experience with Entrata required
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance
• Understanding of company policies, property lease contracts, and state and local laws regarding delinquency and eviction processes
• Ability to manage resident account reconciliation, collections, delinquencies, evictions, and security deposit processes
• Ability to prepare and analyze reports on asset performance, occupancy, collections, and financial health

Core Competencies

Demonstrates expertise in property management and student housing operations, with a strong focus on financial activities, compliance, and customer service. Proficient in using Entrata for managing resident accounts, collections, and financial reporting.

Highest-signal resume keywords

• Entrata Experience
• Property Management
• Financial Reconciliation
• Customer Service Proficiency
• Eviction Process Management

Hard Skills

• Financial Reporting
• Collections Management
• Lease Management
• Data Analysis
• Operational Efficiency Improvement

Soft Skills

• Excellent Communication
• Collaboration
• Problem Solving
• Empathy
• Time Management

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Property Management
• Student Housing Operations
• Delinquency Management
• Occupancy Tracking
• Asset Performance