Resident Accounts & Rent Support Specialist

BH Management Services, LLC; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

BH Management, LLC is seeking a Resident Accounts Specialist to act as the primary liaison between central support and market office teams, handling resident accounts and ensuring superior customer service. Proficiency in Salesforce and Yardi, plus Nevada real estate licensing, are required.

The role involves managing payments, evictions processes, and court appearances as needed, with a focus on rent stability and delinquency reduction in a fast-paced environment.

Qualifications

• High School graduate; college degree a plus.
• 3+ years’ property management experience in either single family or multi-family rental.
• Real Estate license required in NV; Property Manager Permit required in NV.
• Excellent oral and written communication skills; professional presence at all times.

Responsibilities

• Maintain a high degree of customer service in all resident interactions, written and in person.
• Act as a market interface handling daily email, text, and phone correspondence.
• Manage Salesforce case tasks to ensure the best customer experience.
• Address and resolve minor resident concerns or disputes.
• Drive rental collections with a goal of minimizing evictions and reducing delinquency.
• Help residents pay balances, cure evictions, and achieve rent stability.
• Prepare for and appear in court on behalf of the company as needed.
• Ensure timely repossession of assets in eviction cases.
• Manage eviction-related property holds and disposition per policy.
• Process payments received in the office.
• Conduct move-in and move-out operations in Yardi.
• Review and approve resident charges for service requests.

Skills

Customer service

Communication skills

Organization

Interpersonal skills

Attention to detail

Education

High School diploma

College degree

Tools

Yardi Voyager

Salesforce

MS Office

Job description

BH Management, LLC is seeking a Resident Accounts Specialist to act as the primary liaison between central support and market office teams, handling resident accounts and ensuring superior customer service. Proficiency in Salesforce and Yardi, plus Nevada real estate licensing, are required.

The role involves managing payments, evictions processes, and court appearances as needed, with a focus on rent stability and delinquency reduction in a fast-paced environment.