Resident Accounts Coordinator

Little Sisters of the Poor Baltimore, Inc. (operating St. Martin’s Home); Washington (District of Columbia); On-site; USD 42,000 - 58,000; Full time

Job summary

St. Martin’s Home in Washington, DC is seeking a Resident Accounts Coordinator to support our elderly residents by managing their financial accounts, Medicaid and private-pay billing, and ensuring timely payments.

The role collaborates with social services and nursing staff, requires a two-year degree in accounting or related field (or strong equivalent), and emphasizes accuracy, compassion, and adherence to policy. Work days Monday through Friday, 9am-5:30pm.

Qualifications

• Two-year degree in accounting, business, or social work preferred.
• Five years experience in accounts receivable and Medicaid billing.
• Strong communication, organization, and reliability in a resident-facing role.

Responsibilities

• Review resident admissions for financial eligibility and rent calculations.
• Manage resident income and allowances to maintain Medicaid eligibility.
• Process income checks, direct deposits, and reconcile trust funds.
• Post expenses and interest to resident accounts; ensure monthly updates.
• Complete Medicaid and private-pay billing for nursing, assisted living, and apartments.
• Assist with year-end statements and respond to inquiries.

Skills

Accounts receivable

Medicaid billing

RFMS software

Microsoft Word

Microsoft Excel

Direct deposits

Education

Two-year degree in accounting/business/social work

High School diploma with related training

Tools

RFMS

Point Click Care

National Data Care RFMS

Job description

Perhaps you are seeking new challenges in your current position.

Maybe you are exploring the range of career opportunities available in the field of geriatrics.

You might be remembering the gentle smile and embrace you received from an elderly relative or neighbor and feel called to continue your service in loving memory of them.

Whatever your reason, we are certainly glad you found us!

A Snapshot of Our Home

The first thing you will discover at St. Martin’s is our charming home-like atmosphere and the friendly way the Residents, Little Sisters, employees and volunteers share their lives.

With the Little Sisters serving as our role models, we perform our daily duties in a spirit of “servant-leadership.”

We take our cue from the Little Sisters as they render exceptional “person-centered” care, ensuring that each Resident’s physical, cognitive, social, and spiritual needs are met.

Answer the Call

If the above description of our Home and daily life sounds appealing to you, St. Martin’s Home may represent an opportunity of a lifetime. You will be surrounded by everyday heroes with quiet, unassuming professionalism, infectious optimism and genuine love for our Residents.

We will give your resume careful consideration and contact you immediately should an opportunity be available for which you qualify.

Our Residents deserve exceptional care. You may be just the person we are looking for!

Position:Resident Accounts Coordinator

Location: Washington, DC

Job Id:2470

# of Openings:1

JOB OBJECTIVE

The purpose of this position is to provide support for our elderly residents by managing their financial accounts and assisting them as they conduct their financial matters in our small nursing home. This position ensures accurate Medicaid and Private Pay billing, timely payments and adherence to financial policies and guidelines. Coordinates with representatives from social services, nursing administration, and other administrative support personnel to ensure resident’s financial matters are kept accurate, current, and secure.

MISSION

The Resident Accounts Coordinator will carry out the above duties in keeping with the mission of Little Sisters of the Poor, namely the caring for the aged poor with love, respect and dignity. “Making the elderly happy, that is what counts” was a saying of Saint Jeanne Jugan, foundress of the Little Sisters of the Poor. Central to this philosophy is the promotion of the psychological, emotional, spiritual and social well-being of our Residents in an atmosphere of kindness and faith.

• Possess of a two-year college degree with a concentration in accounting, business, or social work is highly preferred. A High School Degree complimented by coursework/credentials in bookkeeping, accounting, business or other relevant training is an acceptable alternative to a college degree;
• Five years of recent, successful experience gained while working in a similar capacity/professional office environment. Successful experience should include significant and recent experience with accounts receivable and familiarity with Medicaid billing.
• Ability to meet residents and family members with ease; to communicate the written and spoken word with tact, diplomacy, and gentleness. (This position has frequent contact with our residents, family members, Home administration, fellow employees, and service providers);
• Strong organizational ability coupled with the ability to meet deadlines and work well under pressure;
• Solid computer skills are essential (Microsoft Word, Excel, the Internet and email). Familiarity with spreadsheets and databases; Previous experience with commonly encountered software (Point Click Care and National Data Care RFMS) is desired;
• Ability to perform the essential job functions listed below with or without reasonable accommodation.

ESSENTIAL JOB FUNCTIONS:

The Resident Accounts Coordinator will:

• Review Admission packets for financial eligibility, patient responsibility and rent calculations.
• Manage Resident Income and allowance amounts. Ensure Residents stay within asset levels for Medicaid eligibility.
• Receives, sort, prepare and elicit endorsing signatures from residents on income checks and direct deposit forms;
• Deposits resident funds in financial institutions, make withdraws as necessary to correspond with billing. Reconcile resident trust funds and allowance accounts through RFMS;
• Maintains resident allowance accounts by withdrawing or adjusting per resident’s wishes. Oversee Trust Fund operations;
• Posts resident personal expenses to RFMS and balance the accounts;
• Posts monthly interest earned to individual residents savings accounts and ensure yearly updates are made;
• Complete DC Medicaid billing and review for accuracy and rebilling when necessary.
• Process all private pay facility billing for Nursing, Assisted Living and Apartment Residents.
• Complete cash receipt entry and posting.
• Monitor the Accounts Receivable Aging for all collections.
• Serves as the backup person for the Home with regard to Medicaid redeterminations.
• Assists in the calculation of annual rent adjustments for apartment and assisted living residents.
• Performs mail-distribution into resident mailboxes as needed;
• Performs various clerical duties under the direction of the Administrator;
• Shares the duties as alternate front desk receptionist with other designated administrative personnel.

Mandatory credit and criminal background check.

Work Days: Monday - Friday

Work Hours: 9am- 5:30pm

Holidays Observed: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Little Sisters of the Poor Baltimore
St. Martin’s Home
601 Maiden Choice Lane
Baltimore, Maryland 21228-3630
Phone: [phone]
Fax: [phone]