Residency Program Operations Manager

University of Massachusetts Medical School; Worcester (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Massachusetts Medical School in Worcester, MA, seeks a Residency Program Administrator II to oversee the core residency program's operations, including recruitment, onboarding, evaluation systems, data management, and accreditation compliance.

Reporting to the Residency Program Director, the role manages personnel, schedules, surveys, and documentation, and collaborates with affiliated sites and regulatory agencies to ensure program excellence.

Qualifications

• Bachelor's degree in business or education or equivalent experience.
• Experience in health care or academic settings; supervisory experience.
• Familiar with accreditation requirements for graduate medical education.
• Proficient in Microsoft Office and data management systems.
• Strong budgeting, record-keeping, and organizational skills.

Responsibilities

• Oversee daily personnel management for programs and serve as primary contact for administrative matters.
• Oversee recruitment and selection process including screening applications and ranking.
• Coordinate training site rotation and clinic schedules for participants.
• Complete national and hospital surveys and report program data to relevant bodies.
• Develop and implement program evaluation systems and ensure compliance with requirements.
• Monitor accreditation requirements and assist with accreditation documents.
• Supervise support staff and train staff on program procedures.
• Prepare letters and verifications for credentialing and board documentation.

Skills

Budgeting

Record keeping

Project management

Supervisory experience

Interpersonal skills

Verbal and written communication

Stakeholder coordination

Education

Bachelor's degree in business or education or equivalent experience

Tools

Microsoft Office

Databases

Job description

University of Massachusetts Medical School in Worcester, MA, seeks a Residency Program Administrator II to oversee the core residency program's operations, including recruitment, onboarding, evaluation systems, data management, and accreditation compliance.

Reporting to the Residency Program Director, the role manages personnel, schedules, surveys, and documentation, and collaborates with affiliated sites and regulatory agencies to ensure program excellence.