Residency Program Administrator

Banner Health; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Banner Health in Phoenix seeks a dynamic Residency Program Administrator to support GME programs, handling accreditation, recruitment, and education sessions.

You will collaborate with program directors, faculty, residents, and external agencies (ACGME), ensuring program compliance and operational excellence; schedule is Monday–Friday, 8:00 AM to 4:30 PM, at University Medical Center Phoenix.

Qualifications

• Associate degree in business, human relations or related field; or commensurate with experience in a medical residency program.

Responsibilities

• Coordinate residency/fellowship program operations and ensure compliance with ACGME requirements.
• Serve as administrative liaison with external regulatory agencies; maintain policies and procedures.
• Coordinate educational sessions and manage medical records, risk, HR, and occupational health communications.
• Collect and maintain data for residency databases and assist budgeting and monthly financial reports.
• Maintain knowledge of accreditation requirements for students, residents, clerkships, and fellowships.
• Support resident recruitment: assist in scheduling interviews and updating materials.
• Develop relationships with program directors, staff, residents/fellows; provide customer service and respond to inquiries.
• Interact with internal/external contacts including physicians, administration, and accreditation agencies.

Skills

Verbal communication

Written communication

Organization

Prioritization

Multi-tasking

Leadership

Negotiation

Customer service

Education

Associate degree in business or related field

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

Medical Educ Admin-Hosp

Work Shift:

Day

Job Category:

Administrative Services

Banner Health has earned Great Place To Work® Certification™ for the third consecutive year. We’re committed to a workplace culture where team members trust the people they work for, take genuine pride in their work, and enjoy collaborating with colleagues.

Banner Health is seeking a dynamic and detail-orientedResidency Program Administratorto play a pivotal role in supporting our Graduate Medical Education (GME) programs. In this impactful position, you will be at the heart of residency and fellowship operations — managing accreditation compliance, coordinating recruitment, facilitating educational sessions, and serving as a trusted resource for program directors, faculty, and residents. You will collaborate with internal and external stakeholders, including regulatory and accreditation agencies such as the ACGME, while ensuring our programs run seamlessly and meet the highest standards of excellence.

Join Banner Health and help build the foundation for tomorrow’s healthcare leaders.

Schedule: Monday through Friday, 8AM to 4:30PM

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics.

POSITION SUMMARY

This position facilitates the operations of medical education and supports the activities required for accreditation, recruitment, and effective operation of the medical education program. This position is responsible for organizing and documenting all medical education activities for an assigned program(s). Provides administrative support to program leadership, faculty, residents and department committees as assigned.

CORE FUNCTIONS

1. Coordinates the operations of the residency and/or fellowship program including, but not limited to, activities of the medical education committee, timely completion of items requested of GME and ACGME, and monitoring work hours to ensure compliance with ACGME and program requirements.

2. Serves as the administrative liaison with external regulatory and compliance agencies. Maintains and updates policies and procedures in accordance with program, facility, and organization policies and procedures, standard professional practices, guidelines and standards as specified by accrediting agencies and related local, state and federal laws and regulations.

3. Coordinates educational sessions to fulfill program requirements and is a liaison of requirements pertaining to medical records, risk, human resources, and occupational health.

4.Collects, assembles, and maintains required data for residency and/or fellowship databases. Gathers information to facilitate development of the program’s fiscal budget and monitors monthly financial reports for variances.

5.Maintains knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as required.

1. Participates in resident recruitment process and coordinates the application process. Ensures communication materials and web site are up-to-date. Reviews and processes all correspondence and applications and assists in scheduling interviews for potential Residents.

2. Develops and maintains effective working relationships with program directors, staff, faculty and residents/fellows. Serves as a resource to program directors, staff, faculty and residents/fellows. Ensures customer service needs are met. Answer incoming calls and emails in an efficient manner. Provide accurate answers and solutions to customers. Redirect customers to appropriate teams and/or departments as needed.

3. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

Must possess knowledge of medical education coordination as normally obtained through the completion of an associate’s degree in business, human relations, related field, or may commensurate with experience gained in a medical residency program or equivalent.

Requires three years of experience in related area. Must have excellent verbal and written communication skills and must have the ability to organize, prioritize, and multi‑task in a fast‑paced environment Requires strong research and organizational abilities. Must have the ability to guide and lead others. Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

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