Residences Bell/Door Attendant

Four Seasons; Los Angeles (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Training opportunities

Employee discount

Complimentary meals

Job summary

Four Seasons Los Angeles Private Residences is seeking a Residential Bell/Doorman to support the Residences Concierge team as the primary point for arrivals, deliveries, and parking. You will ensure guest and resident experiences are seamless, with a focus on hospitality and professionalism.

You will handle luggage, manage valet requests, assist with Food and Beverage service in the Resident's Lounge, and communicate effectively with the Concierge team to complete tasks promptly.

Qualifications

• California driver’s license required.
• Reading, writing and spoken English required.
• Previous hospitality experience, ideally in luxury settings.

Responsibilities

• Assist residents with luggage, transportation, deliveries and parcels.
• Be primary responder for resident valet parking needs.
• Assist with delivery of Food and Beverage from the Resident's Lounge to units or vehicles.
• Answer phones at the residence concierge desk and relay messages.
• Provide information on events, services and amenities to residents.
• Assist with transporting items to private storage and manage sign-off forms.
• Support Residence Concierge communications to ensure timely task completion.

Skills

English language proficiency

Education

Secondary education

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident's Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners.

About the role

At Four Seasons Private Residences Los Angeles, the Residential Bell/Doorman will work closely with the Residences Concierge team being a reference point for arrival and departure; ensuring that all residents\' receive deliveries promptly, this will include supporting the delivery of food and beverage. The Residential Bell/Doorman will be the primary responder for parking and retrieval of Resident\'s vehicles.

What you will do

• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms.
• Be the primary responder for resident's valet parking needs.
• Assist with delivery of Food and Beverage items from the Resident's Lounge, to the Resident's unit and or vehicle/pick up point, and support service needs in the Resident's Lounge as needed.
• Assist in Residential Lobby service; answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
• Provide information regarding resident's events, services and amenities.
• Assist homeowners transporting items to and from private storage if requested; ensuring "Pick up and Return" form is ready for resident's signature.
• Perform any special projects deemed necessary by Residences Assistant Manager and Residences Manager.
• Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities.
• The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.
• Relieve other residential roles for meal periods and in case of emergency.

What you bring

• Driving a company vehicle is an essential function of this role, a valid California driver\'s license is required.
• Secondary education
• Reading, writing and oral proficiency in the English language
• Prior work experience in hospitality industry; ideally in luxury setting

What we offer

• Hourly Rate: $29.65
• Health Insurance - Medical, Dental & Vision
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary employee meals

Schedule & Hours

• Full time
• Early mornings, days, evenings, weekends and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal