(On-Call) Concierge

fourseasons; Los Angeles (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Free On-Site Parking

Training Program

Tuition Reimbursement

Excellent Training and Development

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotel Los Angeles at Beverly Hills is seeking a dedicated Concierge or Guest Relations professional to deliver personalized experiences for guests in a luxury setting.

You will respond to guest requests, share expert knowledge of Hollywood, museums, restaurants, and entertainment, and ensure flawless service across all touchpoints. The role involves on-site shifts with competitive hourly pay and strong opportunities for training and advancement.

Qualifications

• Previous 2-5 years’ experience as a Concierge or Guest Relations
• High degree of analytical abilities
• Exceptional computer skills
• Outstanding communication and presentation skills

Responsibilities

• Respond to a wide variety of guest requests by accurately assessing the guest needs and offering personalized recommendations to enhance satisfaction
• Ensure desk collateral and information for local attractions and dining options are current and accessible
• Be knowledgeable about local activities such as theatre, sports, concerts and exhibits to inform guests
• Establish contacts with vendors to provide information, tickets, and reservations for guests

Skills

Computer skills

Communication

Analytical abilities

Concierge/Guest relations

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Our Brand Promise:

At Four Seasons, Life is richer when we truly connect to the people and world around us.

Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA.

Responsibilities:

Job duties include but are not limited to:

• Respond to a wide variety of guest requests by accuratel y assessing the guest needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Ensure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knowledgeable in local activities such as theatre, sports, concerts, shows, special exhibits, and sightseeing.
• Establish close contact with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Skills/Qualifications:

Ideal candidate will have:

• Previous 2-5 years’ experience as a Concierge or Guest Relations
• High degree of analytical abilities
• Exceptional Computer skills
• Outstanding communication and presentation skills

We offer:

• Hourly Rate: $31.56
• Free On-Site Parking
• Training Program, Tuition Reimbursement
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule:

• On-Call: AM/PM Shifts
• Mut be Flexible with hours
• Holidays and Weekends pref

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal