Residence Specialist

CRS Temporary Housing, Inc.; Phoenix (AZ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work schedule

Training program

Equipment provided

In-office hours

Job summary

CRS Temporary Housing, Inc. in Phoenix seeks a Residence Specialist to help policyholders find and secure suitable temporary homes during claims. You’ll work closely with insurance adjusters, landlords, and property managers to locate properties and negotiate favorable terms for quick move-ins.

The role combines consultative sales with account coordination. You will manage multiple claims, use CRM tools, and document activity in Salesforce while aiming for fast, stress-free occupancy and high

Qualifications

• High school diploma or GED required.
• Two+ years of consultative sales experience.
• Five+ years of relatable sales experience preferred.

Responsibilities

• Apply consultative sales to assist policyholders in housing solutions.
• Coordinate with adjusters, landlords, and property managers.
• Close agreements and secure property move-ins.
• Maintain CRM notes and performance reports.

Skills

Consultative selling

Sales experience

Time management

Empathy

Education

High school diploma or GED

Bachelor’s degree or Business/Sales curriculum

Tools

Salesforce CRM

Microsoft Office

Job description

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder’s needs while also working within the guidelines of their insurance coverage.Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.About the RoleWe’re seeking a Residence Specialist to apply a consultative sales approach to successfully assist policyholders in finding the right temporary home during a difficult time. The Residence Specialist is focused on working closely with insurance claims adjusters, landlords and property management companies to hunt down and negotiate contracts to secure the best available properties for policyholders needing to move in quickly during claims, often under very tight deadlines and constraints. Residence Specialists manage multiple claims at a time, triaging and using excellent time management skills to process those claims while providing addon services and supplemental options to the policyholder, boosting satisfaction during their temporary housing stay. Successfully closing a claim at this stage involves the policyholder agreeing to tour the property and securing a verbal acceptance of the property.Compensation: $50,000/yr. plus uncapped commission (paid monthly)Average Income: $95,000/yr - $105,000/yr (base + commission)Training: approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period.Schedule: Monday–Friday, 8:00 AM – 4:30 PMHybrid: (eligible after 3 month training period, based on consistent performance) 2 days in office, 3 days remote per weekComputer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.Duties/Responsibilities:Utilize a consultative sales approach to navigate discovery questions, overcome objections and close agreements with policyholdersUse phone, email and text to communicate with policyholders, landlords and claims adjusters in a professional, clear, accurate manner in a timely fashionUse various tools to research all possible properties available to the policyholder efficiently to facilitate quick move-inBase property search according to guidelines set by the claims adjuster and policyholder (active listening and attention to detail)Use negotiation and sales skills to get landlords to agree to favorable terms for both the claims adjuster and policyholderCommunicate benefits of selected property to the policyholder with the goal of stress-free, speedy move-inVerify and complete short-term lease agreement and get claims adjuster approvalRecord accurate, concise and professional notes in our CRM (Salesforce)Be able to compile, share, and explain performance reports to leadershipQualifications:High school diploma or GEDTwo plus years of relatable sales experience (consultative sales)High level of ability multi-tasking and meeting tight deadlinesStrong empathy and compassion to help policyholders during high-stress situationsExperience using CRMsExperience using Microsoft Office SuiteStrong Candidates Will Possess:Bachelor’s degree or Business/Sales curriculum experienceFive plus years of relatable sales experience (consultative sales)Salesforce CRM experienceRelatable experience (real estate, mortgage, property management)