RESIDENCE MANAGER - OPWDD

SCO Family of Services; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 85,000; Full time

Job summary

SCO Family of Services in Hempfield Township, PA seeks an experienced Residence Manager to lead a residential team, oversee program compliance, and ensure safety and quality of care for individuals served. You will coordinate with nursing, manage staff, and drive performance metrics under OPWDD standards.

Responsibilities include payroll oversight, staff training, incident investigations, and quarterly reviews, with a focus on maintaining a safe, homelike environment and strong family engagement.

Qualifications

• HS diploma or GED required; associate/bachelor's in human services preferred.

Responsibilities

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.
• Promote community inclusion, independence, individualization and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Collaborate with nursing staff, including medication monitoring and timely medical appointments.
• Conduct monthly staff meetings in conjunction with training requirements.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Provide ongoing supervision and support of Assistant Managers and DSPs.
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff are implementing behavior plans correctly.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency PNA standards; reconcile Accufund monthly.
• Ensure accurate documentation of logs, occurrence logs, and trainings.
• Responsible for hiring, training, evaluating, and terminating residence staff.
• Ensure fire drills are scheduled and documented per standards.
• Maintain fire safety logs, medication records, and regulatory documentation.
• Collaborate with PQI on incident investigations; submit docs within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitation of a non-institutional homelike environment; maintain curb appeal.
• Facility walkthroughs and maintenance needs monthly.
• Vehicle maintenance and inspections completed and logged.
• Order/maintain needed program and recreational supplies.
• Foster relationships with families, guardians, neighbors and stakeholders.
• Communicate with schools, day programs, and families.
• Act as role model and resource for staff.
• Perform DSP duties to ensure residence safety and care.
• Demonstrate understanding of agency philosophy on behavior modification and inclusion.
• HR function including hiring, disciplining, terminating employees.
• Abide by 624 regulations and reporting of abuse; ensure protection.
• On call 24/7 to respond promptly.
• Maintain LMS training compliance for staff.
• Attends training and ensures EHR system implementation.
• Adhere to Corporate Compliance standards.
• Ensure billing documents submitted timely.
• Coordinate weekly schedule for maximum oversight.
• Flexible scheduling based on house needs.
• Develop/maintain Environmental Protection Plans (EPP).
• Payroll timely and accurate.
• Respond to consumer satisfaction surveys and feedback.
• Input KPI data monthly.
• Other duties as assigned by Program Coordinator.

Skills

Verbal communication

Written communication

Organizational skills

Leadership

Education

HS Diploma or GED

Associate or Bachelor's in Human Services preferred

AMAP certification

SCIP-R certification

CPR certification

First Aid & AED certifications

QIDP preferred

New York Driver’s License

Tools

Microsoft Office

Job description

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Promote community inclusion, independence, individualization and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Monitor and safeguard the individual’s personal belongings.
• Collaboration with nursing staff, including but not limited to medication monitoring, timely medical appointments and medication orders.
• Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Verify documentation of contact with schools, day programs, and families.
• Provide ongoing supervision and support of Assistant Managers and DSPs.
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency PNA standards. Accurately reconciles Accufund at least monthly.
• Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
• Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
• Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
• Maintain fire safety logs, medication records, and other regulatory documentation.
• Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews. Submits documentation requested by investigators within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitation of a non-institutional homelike environment. Maintains curb appeal to neighborhood standards.
• Conduct regular facility walkthroughs and address maintenance needs monthly, including but not limited to the Facility Observation Checklist.
• Ensure vehicle maintenance and inspections are completed and logged.
• Orders/maintains needed program and recreational supplies.
• Foster positive relationships with families, guardians, neighbors and other stakeholders.
• Communicate professionally with schools, day programs, and families.
• Act as a role model and resource for staff.
• Perform DSP duties when necessary to ensure residence safety and care.
• Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• HR Function that includes hiring, disciplining, terminating employees.
• Demonstrates understanding and abides by 624 regulations in terms of properly recognizing, intervening and the timely reporting of abuse, as well as the provision of individual protection.
• On call 24/7 to respond promptly and with good judgment. Report to residence if needed.
• Maintains compliance with assigned LMS training and ensures that staff do the same.
• Attends training, demonstrates understanding and ensures proper implementation of Electronic Health Record systems.
• Demonstrates understanding of and adheres to standards of Corporate Compliance.
• Ensures accurate and timely submission of documents required for billing.
• Coordinates weekly schedule with Assistant Manager to provide maximum shift oversight.
• Demonstrates flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.
• Develop/maintain Environmental Protection Plans (EPP) in accordance with regulations. Demonstrates ability to implement EPPs. Maintains items needed for EPP implementation.
• Completes payroll timely and accurately.
• Responds timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
• Inputs complete and accurate Key Performance Indicator (KPI) data monthly.
• Other duties as assigned by the Program Coordinator.

Job Details

Description

SPECIFIC RESPONSIBILITIES

• Ensure all individuals receive services outlined within their program plans, including but not limited to Life Plans, IPOPs, Safeguards and CFAs.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Promote community inclusion, independence, individualization and productivity.
• Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
• Attend semi-annual, annual, and special meetings at schools and/or day programs.
• Monitor and safeguard the individual’s personal belongings.
• Collaboration with nursing staff, including but not limited to medication monitoring, timely medical appointments and medication orders.
• Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.
• Ensure quarterly drug regimen pharmacy reviews are completed and filed.
• Verify documentation of contact with schools, day programs, and families.
• Provide ongoing supervision and support of Assistant Managers and DSPs.
• Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
• Write and present performance evaluations within 3 months of hire and annually thereafter.
• Provide timely in-house training and orientation for new employees and contracted workers.
• Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.
• Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
• Maintain OPWDD and agency PNA standards. Accurately reconciles Accufund at least monthly.
• Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
• Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
• Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
• Maintain fire safety logs, medication records, and other regulatory documentation.
• Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews. Submits documentation requested by investigators within 24 hours.
• Adhere to agency policies and attend required meetings.
• Oversee cleanliness, safety, and maintenance of the residence.
• Facilitation of a non-institutional homelike environment. Maintains curb appeal to neighborhood standards.
• Conduct regular facility walkthroughs and address maintenance needs monthly, including but not limited to the Facility Observation Checklist.
• Ensure vehicle maintenance and inspections are completed and logged.
• Orders/maintains needed program and recreational supplies.
• Foster positive relationships with families, guardians, neighbors and other stakeholders.
• Communicate professionally with schools, day programs, and families.
• Act as a role model and resource for staff.
• Perform DSP duties when necessary to ensure residence safety and care.
• Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
• Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• HR Function that includes hiring, disciplining, terminating employees.
• Demonstrates understanding and abides by 624 regulations in terms of properly recognizing, intervening and the timely reporting of abuse, as well as the provision of individual protection.
• On call 24/7 to respond promptly and with good judgment. Report to residence if needed.
• Maintains compliance with assigned LMS training and ensures that staff do the same.
• Attends training, demonstrates understanding and ensures proper implementation of Electronic Health Record systems.
• Demonstrates understanding of and adheres to standards of Corporate Compliance.
• Ensures accurate and timely submission of documents required for billing.
• Coordinates weekly schedule with Assistant Manager to provide maximum shift oversight.
• Demonstrates flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.
• Develop/maintain Environmental Protection Plans (EPP) in accordance with regulations. Demonstrates ability to implement EPPs. Maintains items needed for EPP implementation.
• Completes payroll timely and accurately.
• Responds timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
• Inputs complete and accurate Key Performance Indicator (KPI) data monthly.
• Other duties as assigned by the Program Coordinator.

Qualifications

• A high school diploma or GED is required; an associate or bachelor’s degree in human services is preferred.
• Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
• A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.

Certifications & Skills

• Must complete and maintain Medication Administration certification (AMAP) to maintain employment.
• SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.
• QIDP certification preferred.
• A valid NYS Driver’s License is required.
• Strong written, verbal, and organizational skills.
• Proficiency in Microsoft Office and basic computer applications.

Serves as a positive role model for staff and individuals supported