Area Manager | Springfield

Inspire Greatness Within Inc; Sherman (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Inspire Greatness Within Inc. is seeking a full-time leader to oversee residential services across assigned homes, ensuring safe, person-centered care and rigorous QA.

You will review implementation plans, coordinate care teams, and conduct regular audits to drive quality improvements. The role requires supervising House Managers and DSPs, maintaining accurate documentation, and coordinating medical appointments with nursing staff.

Qualifications

• Bachelor’s degree in related field preferred but not required.
• Experience supervising residential or community-based programs for individuals with developmental disabilities is strongly preferred.
• Strong working knowledge of Medicaid Waiver requirements, Rule 115, Rule 116, and other applicable residential regulations.
• Excellent organizational, documentation, and multi-site time management skills.
• Strong communication and interpersonal abilities to work effectively with residents, families, employees, and community partners.
• Proficiency in Microsoft Word, Excel, PowerPoint, and standard documentation systems.
• Valid driver’s license, reliable transportation, and willingness to transport individuals as needed.
• Must pass background checks and any other required screenings.

Responsibilities

• Oversee residential services across assigned homes to ensure safe, person-centered, and effective support.
• Review, implement, and monitor individual implementation plans to promote resident progress and quality of life.
• Plan for and participate in support team meetings to coordinate care and address resident needs or concerns.
• Visit each assigned home at least weekly to evaluate service quality, staff performance, resident well-being, and environmental safety.
• Conduct quarterly audits to ensure appointments and follow-ups are completed on schedule.
• Complete semi-annual audits across the agency to review service practices, identify trends, and implement corrective or improvement plans.
• Train and support House Managers and DSPs on proper documentation standards and timelines.
• Monitor documentation systems routinely to ensure compliance with Medicaid Waiver, Rule 115, and internal quality standards.
• Schedule, coordinate, and track all routine, specialty, and follow-up medical appointments for individuals served.
• Coordinate with nursing staff to ensure ongoing health monitoring and Rule 116 compliance.

Skills

Organizational skills

Documentation skills

Communication

Leadership

Time management

Microsoft Office proficiency

Education

Bachelor’s degree in related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Description

Key Responsibilities and Duties

Program Oversight & Quality Assurance

• Oversee residential services across assigned homes to ensure safe, person-centered, and effective support.
• Review, implement, and monitor individual implementation plans to promote resident progress and quality of life.
• Plan for and participate in support team meetings to coordinate care and address resident needs or concerns.
• Visit each assigned home at least weekly to evaluate service quality, staff performance, resident well-being, and environmental safety.
• Conduct quarterly audits to ensure appointments and follow-ups are completed on schedule.
• Complete semi-annual audits across the agency to review service practices, identify trends, and implement corrective or improvement plans.

House Documentation & Operational Compliance

• Ensure homes maintain complete, accurate, and timely house documentation, including (but not limited to):
  • Fire, tornado, and other emergency drills
  • Water temperature logs
  • Communication logs
  • Refrigerator/freezer temperature logs
  • Medication counts and MAR/TAR accuracy
  • Incident and shift documentation
  • Vehicle logs and safety checks (if applicable)
  • Environmental Checks
• Train and support House Managers and DSPs on proper documentation standards and timelines.
• Monitor documentation systems routinely to ensure compliance with Medicaid Waiver, Rule 115, and internal quality standards.

Medical Appointments & Health Coordination

• Schedule, coordinate, and track all routine, specialty, and follow-up medical appointments for individuals served.
• Ensure transportation is arranged and staff coverage is in place to support residents attending appointments.
• Personally transport and/or accompany individuals to medical appointments as needed to ensure continuity of care, advocacy, and accurate reporting.
• Collect, review, and distribute physician orders, visit summaries, and treatment recommendations to appropriate staff.
• Ensure medical documentation and health-related follow-ups are completed and filed correctly.
• Coordinate with nursing staff to ensure ongoing health monitoring and Rule 116 compliance.

Leadership & Staff Development

• Supervise, coach, and evaluate Residential Managers to ensure smooth home operations and consistent care standards.
• Provide ongoing staff development through training, mentoring, performance feedback, and corrective action where needed.
• Participate in recruitment and selection of Direct Support Professionals (DSPs), including interviews and hiring recommendations.
• Maintain staff folders and oversee annual background checks and credential verification.
• Ensure DSP registry enrollment and updates are completed accurately and on schedule.
• Prepare and submit training reimbursement documentation to DHS as required.

Benefits, Medicaid, and Social Security Coordination

• Complete and monitor Medicaid redeterminations for all individuals served, ensuring submissions are accurate and completed by required deadlines.
• Gather, organize, and submit supporting documentation for redeterminations and eligibility reviews.
• Schedule, coordinate, and attend Social Security appointments (initial setup, redeterminations, representative payee-related needs, and benefit reviews) as required.
• Assist individuals with Social Security benefit setup and ongoing coordination, including communications with SSA offices and follow-through on requested paperwork.
• Maintain records of benefits appointments, deadlines, outcomes, and related documentation in individual files.
• Collaborate with guardians, case managers, and funding entities to prevent lapses in eligibility and ensure uninterrupted benefits.

Communication & Collaboration

• Maintain open communication, addressing inquiries, concerns, and service updates promptly.
• Collaborate with operations, clinical, and nursing leadership to resolve service gaps and improve resident outcomes.
• Create and update documents, templates, and tracking tools that improve efficiency, consistency, and compliance across programs.
• Respond to and ensure compliance with correspondence and directives from DHS-DDD.

Qualifications

• Bachelor’s degree in a related field (Social Work, Psychology, Human Services, or similar) preferred but not required.
• Experience supervising residential or community-based programs for individuals with developmental disabilities strongly preferred.
• Strong working knowledge of Medicaid Waiver requirements, Rule 115, Rule 116, and other applicable residential regulations.
• Excellent organizational, documentation, and multi-site time management skills.
• Strong communication and interpersonal abilities to work effectively with residents, families, employees, and community partners.
• Ability to prioritize competing tasks, work independently, and lead a team in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and standard documentation systems.
• Valid driver’s license, reliable transportation, and willingness to transport individuals as needed.
• Must pass background checks and any other required screenings.

Note: This job description provides an overview of duties and expectations and is not exhaustive. Responsibilities may evolve based on program needs.