Residence Manager

ACHIEVE NY; City of Cortland (NY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

PTO up to 33 days first year

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

ACHIEVE NY is seeking a Residence Manager to oversee daily operations of residential programs in Cortland County. You will supervise staff, manage schedules, and ensure compliance with safety and documentation standards.

The role requires an Associate degree and 3 years of OPWDD or similar human services experience, plus a valid driver's license and ability to lift up to 50 pounds. This full-time position offers comprehensive benefits and a 8a-4p schedule with occasional evenings/weekends.

Qualifications

• Associate degree and 3 years of experience in OPWDD or a similar human services setting
• Must physically be able to perform required certifications and lift fifty (50) pounds
• Possess a valid driver’s license acceptable to the agency’s insurance carrier guidelines

Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards
• Supervise, coach, and evaluate staff, including hiring support, scheduling, payroll approvals, and ongoing performance management
• Develop and maintain staff schedules to ensure program coverage, including 24/7 on-call rotation
• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records
• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served
• Monitor program compliance, address incidents or safety concerns, and participate in investigations as required
• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP)
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery

Skills

Staff leadership

Interpersonal comms

Documentation

Education

Associate degree

Job description

Description

Residence Manager - Position Summary

Schedule: Full time, Monday-Friday 8a-4p, Flexible hours as needed on evenings/weekends

Wage: $25.18 hour

Location: Cortland County

Benefits: Up to 33 days of PTO the first year, medical, dental, vision, life insurance, and more

Why Join ACHIEVE

At ACHIEVE, you’ll do more than just a job, you’ll build a meaningful career while making a real impact on your community. Join a mission-driven team where you can support individuals in achieving independence, develop valuable skills, and grow in a

collaborative, supportive environment.

Residence Manager Key Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards
• Supervise, coach, and evaluate staff (Assistant Residence Managers and Direct Support Professionals), including hiring support, scheduling, payroll approvals, and ongoing performance management
• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation
• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records
• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served
• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required
• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery

Requirements

• Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience
• Must physically be able to perform required certifications and lift fifty (50) pounds
• Possess a valid driver’s license acceptable to the agency’s insurance carrier guidelines