Residence Life Desk Assistant- Student Worker

Iowa Western Community College (IA); Council Bluffs (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Iowa Western Community College is seeking a Desk Assistant to serve as a student leader in the residence halls. The DA will exemplify professionalism, assist residents, and support Residence Life staff in daily operations.

The role emphasizes customer service, community building, and adherence to Housing Rules and FERPA guidelines, with front desk responsibilities and occasional move-in/out help. A minimum of 12 credit hours and a 2.5 GPA are required.

Qualifications

• Must be enrolled in at least 12 credit hours.
• Maintain a minimum 2.5 GPA cumulatively and per semester.
• Uphold FERPA guidelines and confidentiality.

Responsibilities

• Maintain productive working relationships with teammates and RLCs.
• Engage with residents to foster community and address needs.
• Complete monthly bulletin boards and programming.
• Share desk duties and maintain open communication with staff.
• Explain and enforce Housing Rules and Student Code of Conduct.
• Manage front desk duties: phone, directions, guest and entry policies, sign outs, issue reporting.
• Assist with move in/out and hall closings.
• Support RLCs in hall maintenance and events.
• Handle student information with confidentiality under FERPA.

Skills

Customer service

Communication

Teamwork

Leadership

Confidentiality

Education

12 credit hours minimum enrollment

Job description

The Desk Assistant (DA) position is a key student leader within the residence halls of Iowa Western Community College. DAs are community role models and friends to all residents. It is important to understand the unique nature of working and living within a residence hall as it requires skills such as customer service.

• Actively maintain good working relationships with teammates and Residence Life Coordinators (RLCs) with a focus on leadership, mentoring, fostering community pride, and communicating community needs to RLCs
• Positively impact residents on a daily basis by focusing on interpersonal relationships and actively strive to spend significant time with students than spent privately, outside the halls, or exclusively with staff members
• Complete monthly bulletin boards and programming requirements with a focus on community needs, student interests, or topics provided by RLCs
• Consistently contribute to the team by respecting staff, sharing responsibilities such as desk shifts, and maintain open communication with staff
• Understand, explain, and enforce Housing Rules and Regulations and Student Code of Conduct policies within the residence halls with a focus on respecting the community and fostering a sense of pride and ethical behavior amongst all residents and staff
• Maintain a secure residence hall by working the front desk. Front desk duties typically include but may not be limited to: answering phone calls, answering questions, giving directions, enforcing guest policies and building entry policies by monitoring people entering and exiting the building, package sign out, game equipment sign out, and reporting facility issues and emergencies to the proper authorities
• Handle student information with confidentiality and follow all FERPA guidelines
• Assist with move in, move out, and hall closing tasks at the beginning, breaks, and end of each semester
• Perform duties as assigned by RLC that assist in maintaining residence halls and relationships with students. These may include: cleaning, advertising for events, student meetings, on campus errands, and helping with various projects.

• DAs are expected to be enrolled in a minimum of 12 credit hours and maintain a minimum of 2.5 GPA both cumulatively and per semester.
• All DA's must be in good standing with Iowa Western Community College's conduct processes.

Comfortable being on your feet for multiple hours, being in front of a computer while at the desk for shifts.