Residence Life Coordinator for Operations (Residence Life Coordinator), Residence Life

Indiana University Bloomington; Bloomington (IN); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical and dental保险

Health savings account with generousIU

Healthcare and dependent care flexible

Life insurance included

Generous retirement plan

Tuition subsidy for IU courses

10 paid holidays + paid winter break

Paid time off

Employee assistance program (EAP)

Descripción de la vacante

Indiana University Bloomington is seeking an Administrative Residence Life staff member to manage critical housing databases, respond to inquiries, and coordinate front desk operations across multiple residence halls. The role supports students, staff, and facilities, ensuring accurate records and smooth daily operations.

The position requires a high school diploma and at least two years of experience in an office setting, preferably in higher education, along with strong communication and

Formación

• High school diploma or equivalent.
• 2 years in office environment, higher education, or a related field.
• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Responsabilidades

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall; assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to CRM cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department and explains policies and procedures.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy monthly to ensure records are accurate.
• Handles center event registration and space reservations.
• Manages room blocks for summer conferences and co-supervises summer staff.
• Ensures rooms are ready for move-in and troubleshoots access issues.

Conocimientos

Communication skills

Professionalism

Time management

Quality commitment

Flexibility

Thoroughness

Educación

High school diploma or equivalent

Descripción del empleo

RESIDENCE LIFE (BA-RESI-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Indiana University Bloomington is a public research institution with a total enrollment of 48,424 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 700 student organizations, a vibrant arts community, and numerous other opportunities for involvement, IU is a campus full of energy and life.

Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house predominantly 1st-year students in 14 traditional residence halls and 6 apartment communities. In addition to our traditional floors, we have 19 Living Learning Centers and Thematic Communities.

Department-Specific Responsibilities

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at Indiana University; assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to Customer Relationship Management (CRM) cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely with in-center staff to co-supervises summer staff.
• Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems. Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

• 2 years in office environment, higher education, or a related field.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Preferred

• Effective interpersonal skills.
• Excellent organizational skills.
• Demonstrates ability to maintain confidential information.
• Demonstrates excellent judgment and decision-making skills.Ability to simultaneously handle multiple priorities.
• Ability to work with a wide range of people.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

The person in this role must regularly move up to 10 pounds, frequently move up to 25 pounds, and occasionally move up to 50 pounds with assistance.

This is a CWA union-covered position.

Indiana University Bloomington.

This is an in-person position.

$17.34 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Residence Life

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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