Residence Inn Hunt Valley - Front Desk Agent

Aimbridge Hospitality, LLC; Cockeysville (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Daily Pay

Medical

Dental

Vision

Disability

Life Insurance/AD&D

Paid Time Off

EAP

401k

Job summary

Residence Inn Hunt Valley in Hunt Valley, MD, is hiring a Front Desk Agent to deliver exceptional guest service, handle check-ins/check-outs, and assist guests with requests. The role involves fast, friendly communication, problem-solving on the fly, and multitasking across reservations and front desk duties.

Compensation is $16.50 per hour for a full-time position with comprehensive benefits; on-site work at 45 Schilling Road, Cockeysville, MD 21031.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: provide warm, top-tier service to guests and ensure memorable stays.
• Communication Champ: convey information clearly and maintain smooth coordination with guests and team.
• Quick-Thinking Problem Solver: resolve issues promptly to maintain guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Hunt Valley - Front Desk Agent Aimbridge Hospitality

Address 45 Schilling Road, Cockeysville, MD, 21031, US

Compensation $16.50/hour

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

In Hunt Valley, 1.5 miles from Oregon Ridge Park, this hotel features modern guest rooms with a living area and a full kitchen. Hotel amenities include an indoor pool and a hot tub. A stovetop and dishwasher are available in each spacious kitchen. The air-conditioned rooms at Residence Inn Baltimore Hunt Valley provide cable TV and an iPod docking station. Residence Inn Baltimore Hunt Valley’s fitness center has free weights and cardio equipment. Free Wi-Fi access is provided throughout the hotel. Baltimore-Washington Airport is a 35-minute drive away. Residence Inn Baltimore Hunt Valley features free public parking.