Front Desk Supervisor | Courtyard, Denver Park Meadows

CSM Corporation; Englewood (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

CSM Lodging Services is seeking a Front Desk Supervisor for Courtyard, Denver Park Meadows. This role oversees front desk operations, assists guests with check-in/check-out, and processes reservations to uphold CSM quality standards and guest satisfaction.

You will train and coach front office staff, manage scheduling, and work with management to maximize revenue through service programs and room/amenity up-selling.

Qualifications

• 2+ years guest service experience required.
• Basic computer knowledge and excellent verbal skills needed.
• Attention to detail, customer focused and ability to perform in a fast paced environment.

Responsibilities

• Supervise front desk operations and guest check-in/check-out.
• Train and develop front office staff to uphold standards.
• Develop and implement service programs to increase guest satisfaction and revenue.
• Manage scheduling and labor to align with business needs.
• Ensure adherence to all SOPs and safety policies.

Skills

Guest service

Basic computer knowledge

Verbal communication

Attention to detail

Customer focus

Education

High school diploma or equivalent

Some college or college degree preferred

Tools

None

Job description

Front Desk Supervisor | Courtyard, Denver Park Meadows

Job Category: Front Office

Requisition Number: FRONT008633

• Posted : August 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Courtyard by Marriott, Denver South - Park Meadows | CSM Lodging Services
Englewood, CO 80112, USA

• Pay or shift range: $20 USD to $22 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Anticipates and responds to guests in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for interviewing, hiring, coaching, and development of front office associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or equivalent required some college or college degree preferred.

Rate: $20.00 - $22.00 per hour
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.