Professional Aide

Michigan State University College of Engineering; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

MSU Detroit Center is seeking a temporary office assistant to welcome visitors and provide excellent customer service to students, faculty, staff, and guests by answering phones, responding to emails, and triaging services. The role includes setting up event spaces and providing AV/tech assistance, and maintaining attendance and schedules.

The ideal candidate will communicate effectively online and in person, work well in a diverse team, and demonstrate reliable transportation while upholding

Qualifications

• Strong interpersonal skills across channels and with diverse groups.
• Facility management experience is preferred.
• Excellent problem solving and customer service presence.
• Ability to work as part of a diverse team to achieve goals.
• Reliable transportation to and from campus.
• Respect for diversity and ability to handle varied ideas and values.
• Willingness to take leadership roles and complete tasks.
• Represent MSU positively and follow university rules.

Responsibilities

• Set up event spaces and provide audio-visual/tech support.
• Document event and building attendance census records.
• Answer phones and respond to emails; triage center services.
• Monitor and stock office and center supplies.
• Maintain records of event schedules and set-up requests.
• Update scheduled events on the website and social media for the Center.
• Perform other duties as assigned by the Facility Coordinator and Director.

Skills

Interpersonal communication

Customer service

Teamwork

Problem solving

Reliability

Leadership

Diversity sensitivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Unit Position Summary

The MSU Detroit Center is looking for a temporary office assistant to assist in fostering a welcome environment to the groups and people who utilize the building while providing excellent customer services to students, faculty staff and other guests by answering phone, responding to emails, and triaging services that are undertaken in the Center.

Office Assistant Responsibilities

• Set up/ event spaces and provide audio-visual/technical assistance
• Document event and building attendance census records
• Perform various tasks, including typing, copying, and answering the phone.
• Monitor and stock supplies
• Maintain accurate records of event schedules, set-up requests and adapt to changes
• Update scheduled events on website and maintain social media presence for Center
• Perform other related responsibilities as assigned by the Facility Coordinator and Director.

Desired Qualifications

• Exhibit strong interpersonal skills; have the ability to communicate effectively online, over the phone, and in person; have the ability to maintain accurate logistics and records.
• Facility management experience.
• Good problem solving and customer service skills.
• Must be able to work as part of a diverse team to accomplish group goals.
• Reliable transportation
• Have an appreciation for diversity and sensitivity toward a variety of ideas and values.
• Ability to assume leadership roles and complete all assigned tasks.
• Be a positive representative for Michigan State University and adhere to and enforce the rules and regulations of Michigan State University.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

• Cover Letter
• Resume
• 2-3 Professional References

Work Hours

Evenings and Saturday may be required

Website

engage.msu.edu