Residence Experience Specialist

Luxury Rentals; Miami Beach (FL); Presencial; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Commission & incentives

Career development

High-performance culture

Work with exceptional residences

Descripción de la vacante

Luxury Rentals Miami Beach (LRMB) seeks a Residence Experience Specialist to oversee guest journeys from arrival to departure, ensuring every residence is presented to the highest standard. You will blend hospitality, quality assurance, and operational excellence to create memorable experiences for guests and owners.

Key responsibilities include welcoming guests, conducting orientations, performing inspections, troubleshooting issues, and documenting updates using company platforms.

Formación

• Strong interpersonal and communication skills.
• Professional appearance and polished presentation.
• Ability to work independently while managing multiple priorities.
• Comfortable using mobile technology and digital applications.
• Valid driver’s license and reliable transportation.
• Flexibility to work weekends and holidays as business demands.

Responsabilidades

• Welcome and check guests into luxury private residences.
• Conduct orientations and introduce guests to home features and amenities.
• Perform pre-arrival and post-departure quality inspections.
• Ensure residences meet luxury presentation standards before arrival.
• Troubleshoot issues and coordinate with internal teams or vendors.
• Respond to guest requests promptly throughout stay.
• Document inspections, photos, and service updates using company tech.
• Identify opportunities to elevate guest experience with personalized service.
• Represent LRMB with professionalism and attention to detail.

Conocimientos

Interpersonal skills

Communication skills

Professional appearance

Independent work

Multi-tasking

Mobile tech & apps

Driver’s license

Weekend/holiday flexibility

Descripción del empleo

Residence Experience Specialist

At Luxury Rentals Miami Beach (LRMB), we are redefining luxury private residence hospitality.

Our portfolio represents some of Miami Beach’s most exceptional private residences, where every arrival, every interaction, and every detail matters. We believe genuine luxury is delivered through thoughtful service, impeccable standards, and professionals who take pride in creating exceptional experiences.

We are seeking a Residence Experience Specialist to become one of the faces of our brand.

This is not a traditional hospitality role. It is an opportunity to represent a luxury lifestyle company where excellence is expected, initiative is valued, and every day is different.

About the Role

As a Residence Experience Specialist, you will oversee the guest journey from arrival through departure while ensuring every residence is presented to the highest standard.

You will combine hospitality, quality assurance, and operational excellence to create memorable experiences for our guests and owners.

Key Responsibilities

• Welcome and personally check guests into luxury private residences.
• Conduct engaging residence orientations and introduce guests to the home’s features and amenities.
• Perform comprehensive pre-arrival and post-departure quality inspections.
• Ensure every residence meets LRMB’s luxury presentation standards before guest arrival.
• Troubleshoot minor operational issues independently and coordinate with internal teams or vendors when needed.
• Respond professionally and efficiently to guest requests throughout their stay.
• Document inspections, photographs, and service updates using company technology platforms.
• Identify opportunities to elevate the guest experience through thoughtful recommendations and personalized service.
• Represent LRMB with professionalism, discretion, and exceptional attention to detail at all times.

Who You Are

You naturally notice the details that others overlook.

You enjoy creating memorable experiences and understand that true luxury is defined by consistency, anticipation, and professionalism.

You are confident interacting with discerning clientele, remain composed under pressure, and take ownership of every situation until it is resolved.

Preferred Qualifications

• Previous experience in luxury hospitality, luxury hotels, private residences, high-end property management, concierge, or guest services.
• Strong interpersonal and communication skills.
• Professional appearance and polished presentation.
• Ability to work independently while managing multiple priorities.
• Comfortable using mobile technology and digital applications.
• Valid driver’s license and reliable transportation.
• Flexibility to work weekends and holidays as business demands.

What We Offer

• Competitive compensation.
• Attractive performance-based commission and incentive opportunities.
• Career development within one of South Florida’s premier luxury hospitality companies.
• A collaborative, high-performance culture committed to excellence.
• The opportunity to work with exceptional residences and a discerning international clientele.
• Ongoing training focused on luxury service standards and professional growth.

About Luxury Rentals Miami Beach

Luxury Rentals Miami Beach is a leading luxury private residence hospitality company specializing in the management and rental of exceptional residences throughout Miami Beach.

Our mission is simple: to deliver hotel-level service within extraordinary private homes while setting a new standard for luxury private residence hospitality.

If you are passionate about excellence, hospitality, and creating unforgettable guest experiences, we invite you to join our team.

Luxury is not simply what we provide. It is how we make people feel.