Resettlement Caseworker - Immigrant and Refugee Community Services

Lutheran Services in Iowa; Waterloo (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Paid time off

Flexible scheduling

Mileage reimbursement

Health/dental/vision/life insurance

Professional development

Public Service Loan Forgiveness

Job summary

Lutheran Services in Iowa (LSI) seeks a Resettlement Caseworker to support refugee resettlement in the Waterloo service area. You will provide comprehensive case management and employment services to newcomers, coordinating with volunteers and local partners to meet timelines and client needs.

Required: Bachelor's degree in health and human services or equivalent experience; 1 year of related health and human services work, with broader eligibility options.

Qualifications

• Bachelor's degree in health and human services or related field is required.
• Equivalent education plus experience considered (Associates +3 years or HS diploma +5 years).
• Experience in human services, family services, mental health, public health, or employment/workforce development is valued.

Responsibilities

• Provide client-centered case management and employment services to refugees and newcomers.
• Assist with housing, employment, school enrollment, healthcare, transportation, and other needs.
• Develop individualized plans and conduct assessments for client self-sufficiency.
• Coordinate with volunteers, partners, employers, and service providers.
• Support Matching Grant participants through employment-focused case management and job placement.
• Assist with job readiness, budgeting, and financial literacy.
• Maintain accurate case records and program documentation per guidelines.
• Ensure services align with program guidelines and timelines.

Education

Bachelor's degree in health and human services

Associates degree + 3 years

High school diploma / GED + 5 years

Job description

LSI seeks a Resettlement Caseworker to support the resettlement of refugee populations through our Immigrant and Refugee Community Services in our Waterloo service area. Individuals filling this role will be responsible for supporting newly arrived refugee and other eligible newcomer clients throughout the resettlement process and assisting Matching Grant participants in achieving economic self-sufficiency. This position provides comprehensive, client-centered case management and employment services while coordinating with volunteers, community partners, employers, and other service providers to ensure client needs are addressed within required timeframes.

What You’ll Do

In this role, you will:

• Assist clients with housing, employment, school enrollment, healthcare, transportation, and other resettlement needs.
• Conduct assessments and develop individualized plans to support client self-sufficiency.
• Provide ongoing case management, advocacy, and referrals to community resources.
• Support Matching Grant participants through employment-focused case management and job placement services.
• Assist clients with job readiness, employment retention, budgeting, and financial literacy.
• Transport and accompany clients to appointments and essential services as needed.
• Maintain accurate case records, reports, and program documentation in compliance with organizational and funder requirements.
• Ensure services are delivered in accordance with program guidelines and required timelines.

What You’ll Need

Required: Bachelor’s degree in health and human services + 1 year of full time, related health and human services experience. Will also accept equivalent education and experience, including Associates degree + 3 years OR a high school diploma/GED + 5 years of related experience.

Qualifying experience includes work in human services, family services, mental health services, public health, nursing, community resource navigation, behavioral health services, work with immigrants and refugees and employment/workforce development experience.

How We’ll Support You

In addition to joining an outstanding team, you’ll enjoy a comprehensive benefits package that includes:

• Competitive pay
• 401(k) with employer matching contributions
• Generous paid time off accrual, paid holidays and flex holidays
• Flexible scheduling opportunities for many positions
• Mileage reimbursement
• Comprehensive insurance coverage, including health, dental, vision, and life insurance
• Professional development and career growth opportunities
• Exclusive Team LSI benefits, including complimentary Employee Assistance Program (EAP) services, Nationwide Pet Insurance, Rainy Day Pal support, partnerships with Dupaco Credit Union, DailyPay advanced pay services, and more
• As a nonprofit organization, LSI employees may also be eligible for Public Service Loan Forgiveness and other student loan repayment assistance programs

Who We Are

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at https://lsiowa.org/who-we-are/

It’s their life. It’s your career. Make a difference in both at LSI!

This position requires a valid driver’s license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.