Reservations Supervisor

Four Seasons Hotel and Resorts Gruppe; Denver (CO); On-site; Full time

Job summary

Join Four Seasons Hotel Denver as a Reservations Supervisor, where you will deliver exceptional service and assist in managing the reservations team. This role offers opportunities for a fulfilling career in a prestigious organization, complete with competitive pay and benefits.

Benefits

Medical, dental, and vision insurance

Paid Time Off and Holiday pay

Discounted RTD Flex Pass for employees

401k participation with company matching

Complimentary stays at Four Seasons worldwide

Free employee meals prepared by culinary team

Qualifications

• Previous Reservations Supervisory experience or related field is required.
• Proficient in reading, writing and speaking English.
• Legal work authorization in the United States.

Responsibilities

• Responsible for selling rooms and providing information to guests.
• Assist in day to day running of Reservations Team.
• Handle guest complaints in accordance with policy.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Job Description

Four Seasons Hotel Denver is seeking a Reservations Supervisor with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015. We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.

Responsibilities

• Responsible for selling both Four Seasons Denver and Four Seasons Nashville rooms and providing information to prospective guests.
• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
• Assist in Day to Day running of the Reservations Team
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior, address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Respond according to the crisis management plan to any resort emergency or safety situation.

Preferred Qualifications and Skills

Previous Reservations Supervisory experience or a related field is required.

Skills and Abilities: Requires reading, writing and oral proficiency in the English

language, must have working knowledge of Microsoft Windows, Word, Excel,

Successful candidate must possess legal work authorization in the United States

What to Expect

• This is an onsite in Denver based role.

• Pay Rate - $ 25.20 plus commission

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Medical, dental, and vision insurance

• Paid Time Off and Holiday pay

• Discounted RTD Flex Pass for employees

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Free employee meals prepared by the culinary team

Anticipated to hire someone by June 9th, 2025

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf