Reservations Supervisor

Four Seasons Hotels Ltd; Denver (CO); On-site; Full time

Job summary

A prestigious hotel in Denver is seeking a dedicated Reservations Supervisor to lead their reservations team and ensure an exceptional guest experience. This onsite role involves managing reservations, addressing guest needs, and maintaining Four Seasons' high service standards. An attractive compensation package includes competitive pay, benefits, and career growth opportunities.

Benefits

Medical, dental, and vision insurance

Paid Time Off and Holiday pay

Discounted RTD Flex Pass for employees

401k participation with company matching

Complimentary stays at Four Seasons worldwide

Free employee meals

Qualifications

• Previous Reservations Supervisory experience or related field required.
• Legal work authorization in the United States.

Responsibilities

• Sell rooms and provide information to prospective guests.
• Assist in running the Reservations Team.
• Process requests and handle guest complaints.

Skills

English proficiency

Microsoft Windows

Word

Excel

Job description

Four Seasons Hotel Denver is seeking a Reservations Supervisor with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015. We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top-rated restaurant, EDGE; and a luxury spa.

Responsibilities

• Responsible for selling both Four Seasons Denver and Four Seasons Nashville rooms and providing information to prospective guests.
• Capture sales from incoming reservation calls and coordinate details of each reservation. Complete internal reservation forms.
• Assist in day-to-day running of the Reservations Team.
• Answer general reservations email, retrieve and distribute mail, and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard block rooms not designated for special requests, inform Manager of VIP or Special Attention guests, and assist CIS Leader with VIP arrival times.
• Monitor reservations made the night prior at the Front Desk, address recurring issues.
• Contact guests or travel planners to clarify preferences or requests before arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
• Comply with Four Seasons standards for sales and marketing, and work professionally with co-workers and planning committees.
• Respond according to the crisis management plan to any resort emergency or safety situation.

Preferred Qualifications and Skills

Previous Reservations Supervisory experience or a related field is required.

Skills and Abilities: Requires proficiency in reading, writing, and speaking English, working knowledge of Microsoft Windows, Word, Excel. Successful candidates must have legal work authorization in the United States.

What to Expect

• This is an onsite role based in Denver.
• Pay Rate - $25.20 plus commission.
• Opportunity to build a successful career with global potential.
• Medical, dental, and vision insurance.
• Paid Time Off and Holiday pay.
• Discounted RTD Flex Pass for employees.
• 401k participation with company matching.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.

Anticipated hiring date: by June 9th, 2025.

Learn more about working at Four Seasons:

• http://jobs.fourseasons.com/
• LinkedIn
• Facebook
• Twitter

Four Seasons is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster.