Reservations Specialist: Yield-Driven Guest Experiences

Ensemble Hospitality; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

Ensemble Hospitality in Arizona is seeking a Reservationist to assist and process all future reservation requests, maximizing room revenue and guest satisfaction. The role requires handling inquiries, entering reservations, and applying yield-driven selling practices.

Candidates should have strong customer service, English communication, organizational skills, and the ability to work weekends/holidays as needed. One year of experience preferred; high school diploma or GED required.

Qualifications

• One year of previous customer service experience is preferred.
• High school diploma or GED.
• 1-2 years related work experience.
• Outgoing personality with strong communication and organizational skills; salesmanship mentality.

Responsibilities

• Answer all phone calls promptly and courteously.
• Weigh value of each request and apply yield management strategies.
• Enter all reservations and related correspondence into the computer.
• Know packages, promotions, corporate rates, group reservations and required policies.
• Understand hotel reservation procedures including cancellations and deposits.

Skills

Customer service

Communication

Team player

Initiative

Organizational skills

Presentation skills

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ensemble Hospitality in Arizona is seeking a Reservationist to assist and process all future reservation requests, maximizing room revenue and guest satisfaction. The role requires handling inquiries, entering reservations, and applying yield-driven selling practices.

Candidates should have strong customer service, English communication, organizational skills, and the ability to work weekends/holidays as needed. One year of experience preferred; high school diploma or GED required.