Reservations Specialist - Inhouse

seasidevacationhomes; Seaside (OR); À distance; USD 34 000 - 44 000; Temps partiel

Résumé du poste

Seaside Vacation Homes, a family-owned property management company near Seaside Beach, Oregon, is seeking a detail-oriented, customer-focused Reservations Specialist to join on a part-time, fully remote basis.

You will manage all reservation activities, assist guests in finding suitable properties, and coordinate with owners/managers to ensure accurate bookings. The role emphasizes strong communication, organization, and high-quality guest service from a home office.

Qualifications

• Experience in vacation rental or hospitality reservations preferred.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficient with reservation systems and online booking platforms.

Responsabilités

• Reservation Management: handle all aspects of the reservations process for vacation rental properties.
• Customer Service: provide outstanding service, address questions, and offer local recommendations.
• Documentation and Reporting: maintain accurate reservations, payments, and guest interactions in the system; generate reports.
• Relationship Management: build and maintain relationships with property owners and internal teams to optimize guest experiences.

Connaissances

Detail-oriented

Customer-focused

Organizational skills

Strong communication

Outils

LiveRez

Track

Description du poste

Position Overview:

We are seeking a detail-oriented and customer-focused Vacation Rental Property Reservations Specialist to join our team on a part-time basis. As a reservations specialist, you will be responsible for managing the reservations process for our vacation rental properties. This is a fully remote position, allowing you to work from the comfort of your own home. If you have excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer service, we want to hear from you!

This position requires computer literacy and experience in Hotel/Timeshare reservations.

The Seaside Vacation Homes building is located in Seaside, OR, and has an opening for a INHOUSE Reservation Specialist. Do you want nothing more than to run with the BEST in the business? If yes, please keep reading!

Our office is open daily9:30 am-6:00 pm PST, and this position comes with a "STARTING" hourly pay of $25.00/hr. We offer an environment of continuous growth and the prospect of learning new skills.

ABOUT SEASIDE VACATION HOMES and BOOKTIMEHARES.COM

Our family-owned property management business has grown and flourished for almost 30 years, directly west of Portland, Oregon, on beautiful Seaside Beach. The current generational owner is a father of two small children carrying on the family business of Seaside Vacation Homes as well as growing its sister Buisness BookTimeShares.com. Mark comes from an entrepreneurship, manufacturing and sales background, with a love of science and psychology, and fulfills the CEO role. Our Team drives results by choosing desirable rental homes/properties and working with homeowners with a perspective that allows us to do what is needed to ensure our staff is supported in making decisions.

We are a tight-knit team of highly capable individuals driven by solid relationships with our clients, property owners, and community. Every team member is an integral part of accomplishing our goals and continuing to lead as the North Coast's premier provider of luxury vacation rental homes and condos. We are looking for team leaders that show strong initiative and self-direction. We know that results are only achieved with and through strong leadership.

Summary Of The position:

Responsibilities:

1. Reservation Management:

• Handle all aspects of the reservations process for our vacation rental properties.
• Respond to inquiries and booking requests from guests promptly and professionally.
• Assist guests in finding the most suitable vacation rental property based on their preferences and needs.
• Coordinate with property owners or managers to ensure availability and accurate booking information.
• Manage the reservation calendar and update availability as needed.
• Process reservations, collect necessary payments, and provide guests with booking confirmations and relevant details.

Customer Service:

• Provide outstanding customer service to guests, ensuring a positive and memorable experience.
• Answer guest questions, address concerns, and provide recommendations for local attractions, amenities, and services.
• Handle any post-booking inquiries or modifications requested by guests.
• Assist guests in resolving any issues or challenges that may arise during their stay, coordinating with property owners or managers when necessary.

Documentation and Reporting:

• Maintain accurate records of all reservations, payments, and guest interactions using our reservation management system.
• Generate regular reports on reservations, occupancy rates, and revenue to support decision-making and performance evaluation.

Relationship Management:

• Develop and maintain strong relationships with property owners and managers.
• Collaborate effectively with internal teams, including marketing and operations, to ensure seamless guest experiences and optimize property performance.

Qualifications:

• Previous experience in the vacation rental industry or hospitality industry is preferred.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Proficient in using reservation management systems or booking platforms (LiveRez, Track etc.)
• Detail-oriented with the ability to multitask and prioritize tasks effectively.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work independently and remotely, with a reliable internet connection and suitable workspace.

Does this sound like You?

You consider yourself a team player.

You take pride in your work.

You enjoy some variety and seek a great work atmosphere.

Join our team as a Reservations Specialist and help us create unforgettable vacation experiences for our guests from the comfort of your own home.

General Requirements:

• The schedule runs Friday through Monday, 9:00 am - 1:00 pm PST
• We are a drug-free workplace
• Must have a reliable high-speed internet connection
• Must have a functional home office/ dedicated workspace