Luxury Guest Services Agent

Better Talent; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Signing bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Two days off in a row

Job summary

30A Luxury Vacations in Inlet Beach, Florida is seeking a Guest Services Agent who will be the first voice for guests, reporting to the Director of Guest Services, and collaborating with a tight-knit reservations team to deliver a memorable experience.

Day-to-day, you respond to inquiries across channels, guide guests to the right property, process bookings, coordinate with property management, and spot upsell opportunities, all while using a modern, integrated tech stack.

Qualifications

• 1+ years in hospitality, reservations, or high-touch customer service - vacation rental or luxury environment strongly preferred

Responsibilities

• Respond to guest inquiries across phone, email, and text quickly and warmly
• Guide guests consultatively to match a property and communicate value
• Process bookings, modifications, and cancellations across channels
• Manage communication and bookings across Airbnb, VRBO, and direct channels
• Handle pre-arrival communications and directions
• Maintain knowledge of property availability, rates, amenities
• Coordinate with property management, housekeeping, and maintenance
• Field guest questions during stays and route unresolved issues promptly
• Identify upsell opportunities (welcome packages, extended stays, add-ons)
• Contribute to a team culture with high standards

Skills

Hospitality experience

Customer service

Communication skills

Sales mindset

Organizational skills

Tech-savvy

Tools

Escapia

Breezeway

Slack

Microsoft Outlook

Asana

Airtable

Claude AI

ChatGPT

Apple ecosystem

Job description

Inlet Beach, Florida | Full-Time

$20.00-$24.00/hr | $1,000 Signing Bonus | Performance Bonus | Full Benefits

About 30A Luxury Vacations

You're the First Impression - and We Take That Seriously.

Before a guest ever walks through the door of one of our homes, they've already formed an impression of 30A Luxury Vacations. It happened in the way you answered their call. The warmth and confidence of your reply to their inquiry. The way you helped them choose the right home for the trip they've been looking forward to all year.

That's not a transaction. That's this role.

At 30A Luxury Vacations, we're a locally rooted, premium vacation rental company operating along the emerald waters and sugar-white beaches of South Walton. We don't run a call center - we run a hospitality team. Our reservations agents know the homes, know the neighborhoods, and know how to guide a guest from "just looking" to "can't wait to get there."

We're looking for someone who shares that standard.

This Role Is Bigger Than "Taking Reservations"

The best reservations agents in this industry aren't order-takers. They're trusted advisors - warm, consultative, and deeply knowledgeable - whose ability to listen carefully, ask the right questions, and confidently match a guest to the right property turns inquiries into bookings and bookings into return guests.

That's who we're looking for.

What You'll Own

As a Guest Services Agent, you'll be the first voice of 30A Luxury Vacations for every guest who reaches out. You'll report to our Director of Guest Services and work shoulder-to-shoulder with a tight-knit reservations team that takes pride in the experience we deliver.

Day-to-day, that means:

• Responding to guest inquiries across phone, email, and text - quickly, accurately, and with the kind of warmth that makes someone feel they've called the right place
• Guiding guests consultatively - understanding what they need, matching them to the right property, and confidently communicating the value of what we offer
• Processing bookings, modifications, and cancellations across all channels with care and precision
• Managing communication and bookings across Airbnb, VRBO, and our direct booking channels
• Handling pre-arrival communication - confirmations, directions, recommendations, and special requests - so guests feel taken care of before they ever check in
• Maintaining deep knowledge of property availability, rates, amenities, and the unique character of every home in our portfolio
• Coordinating closely with property management, housekeeping, and maintenance to keep every arrival seamless
• Fielding guest questions during stays and routing anything you can't resolve to the right person, fast
• Identifying upsell opportunities - welcome packages, extended stays, special add-ons - because thoughtful recommendations are also good business
• Contributing to a team culture where the standard is set by example, not by reminder

A Word About the Schedule

We're in the hospitality business. That means we work when other people vacation. Weekends are a regular part of this role, and holidays can be a workday too - because that's when our guests are booking, arriving, and experiencing everything we've promised them. We build the team's schedule as fairly as we can and make sure there's protected time to recharge. If you take pride in being the person who shows up when it counts, you'll feel right at home here.

Who You Are

You're a natural with people. You write well, you listen well, and you stay composed when things get busy. You can hold a friendly conversation while typing accurately, juggling three browser tabs, and remembering that the guest from Tuesday's call wanted Gulf-front with a heated pool.

You'll be a strong fit if you bring:

• 1+ years in hospitality, reservations, or high-touch customer service - vacation rental or luxury environment strongly preferred
• An instinct for consultative communication - you guide decisions, you don't just answer questions
• Outstanding written and verbal communication skills - your emails read well and your phone manner puts people at ease
• A sales sensibility without the sales pressure - you help people make the right choice for them
• Composure under pressure - high-volume days happen, and the team that handles them well is the team people remember
• Strong organizational instincts and the kind of attention to detail that prevents small mistakes from becoming big problems
• Comfort working in a tech-forward environment. We run a modern, fully integrated stack and expect our team to use it well:

• Reservations & Operations: Escapia, Breezeway
• Communications: Slack, Microsoft Outlook
• Project Management: Asana, Airtable
• AI Tools: Claude AI and ChatGPT - we actively use AI to work smarter, communicate better, and move faster, and we want teammates who embrace that, not avoid it
• Hardware: Apple ecosystem exclusively (iPhone, iPad, MacBook) - fluency is expected

Why 30A Luxury Vacations

We're proud of what we've built here - and we work hard to make sure the people who help us build it share in it.

• $1,000 signing bonus paid after your first 90 days
• Hourly compensation: $20.00-$24.00/hr, commensurate with experience
• Performance bonus tied to meaningful outcomes
• Comprehensive benefits: Medical, dental, and vision insurance (effective the 1st of the month on or following 30 days after hire)
• Life insurance
• 401(k) with 100% company match up to 4% after 90 days
• Paid time off (PTO) covering both sick and vacation time
• Work-life balance that's real: We operate in one of the most desirable places to live in the country, and we want you to actually enjoy it - the beaches, the restaurants, the community, all of it. Two days off in a row, and while it's hard to do in hospitality, be off when you're off.

Ready to Join Us?

If you're a strong communicator who genuinely likes helping people - and wants to do that work somewhere worth doing it - we'd love to hear from you.

30A Luxury Vacations | Inlet Beach, Florida