Reservations Specialist: Guest Experience & Revenue

Hilton; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Hilton in New York is seeking a Reservations Agent to convert enquiries into confirmed bookings, delivering warm, memorable guest experiences.

You will collaborate across Reservations, Groups, and other departments to ensure smooth operations, build VIP and corporate relationships, and support front office duties when needed.

Strong communication, organization, and proficiency with hotel systems (OnQ, Delphi, The Lobby) and English fluency are required.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Proven organizational and administrative abilities.
• Ability to multitask and deliver high-quality work under pressure.

Responsibilities

• Deliver genuine, welcoming service that reflects Hilton hospitality.
• Foster strong communication and teamwork across Reservations, Groups, and departments.
• Build and maintain relationships with VIPs, loyalty members, corporate clients, and internal teams.
• Accurately process reservations and support occasional front office duties.
• Maximize room revenue through proactive selling and respond to guest feedback.

Skills

Communication skills

Organizational abilities

Multitasking

Self-motivation

Technical proficiency

Tools

OnQ

Delphi

The Lobby

Microsoft Office

Job description

Hilton in New York is seeking a Reservations Agent to convert enquiries into confirmed bookings, delivering warm, memorable guest experiences.

You will collaborate across Reservations, Groups, and other departments to ensure smooth operations, build VIP and corporate relationships, and support front office duties when needed.

Strong communication, organization, and proficiency with hotel systems (OnQ, Delphi, The Lobby) and English fluency are required.