Guest Services & Housekeeping Coordinator

Hilton; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in New York is seeking a Housekeeping Coordinator to coordinate service requests, log and close work orders, and communicate room readiness with Front Office. You will support office operations, payroll, inventory, and guest feedback processes to ensure a seamless guest experience.

Join a culture that emphasizes integrity, leadership, and teamwork while delivering memorable hospitality to every guest.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and always doing the right thing.
• Leadership and teamwork drive the best outcomes.

Responsibilities

• Coordinate service requests: Respond promptly to incoming requests from guests and team members and efficiently dispatch appropriate service.
• Maintain service records: Log, track, and close service requests in the work order and/or property management system.
• Communicate room availability: Partner with Housekeeping and Property Operations teams to ensure the Front Office is notified of all vacant/ready rooms.
• Support office operations: Handle general office duties such as processing paperwork, scheduling staff, managing payroll, conducting inventory, maintaining equipment, and tracking guest feedback.

Skills

Dispatch coordination

Service requests coordination

Office operations

Payroll processing

Job description

Hilton in New York is seeking a Housekeeping Coordinator to coordinate service requests, log and close work orders, and communicate room readiness with Front Office. You will support office operations, payroll, inventory, and guest feedback processes to ensure a seamless guest experience.

Join a culture that emphasizes integrity, leadership, and teamwork while delivering memorable hospitality to every guest.