Reservations Specialist – Flexible Schedule & Perks

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

401K matching

Flexible scheduling

Discounts at Crescent properties (NA)

Marriott property discounts

Job summary

Crescent Hotels & Resorts in Honolulu, HI seeks a Reservation Agent to handle inquiries via phone, email, and booking platforms; manage Group Reservations, load rates, and monitor room categories to maximize occupancy and ADR. You will coordinate with sales and hotel departments to maintain revenue goals and ensure guest satisfaction.

The role requires strong communication, initiative, and customer service skills, with flexible shifts across days, evenings, and weekends to support a high-volume

Qualifications

• Experience as Reservation Agent in a hotel or high-volume industry.
• Excellent customer service and guest satisfaction focus.
• Flexible shifts including days, evenings and weekends.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Manage Group Reservations and ensure adherence to Sales Contract terms and guest satisfaction while maximizing room inventory and ADR.
• Load and maintain rates, packages and tracking codes in the Property Management System (PMS).
• Monitor room categories in the PMS to maximize revenue and identify yield opportunities.
• Control occupancy and oversold dates to minimize guest walks and protect profitability.
• Assist Director of Revenue Management with the annual departmental budget and monitor expenses.

Skills

Reservation experience

Customer service

Computer skills

Team spirit

Job description

Crescent Hotels & Resorts in Honolulu, HI seeks a Reservation Agent to handle inquiries via phone, email, and booking platforms; manage Group Reservations, load rates, and monitor room categories to maximize occupancy and ADR. You will coordinate with sales and hotel departments to maintain revenue goals and ensure guest satisfaction.

The role requires strong communication, initiative, and customer service skills, with flexible shifts across days, evenings, and weekends to support a high-volume