Reservations & Scheduling Coordinator

Towson University; United States; Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

22 days annual leave

Excellent health, life, and retirement

Tuition remission

Job summary

Towson University is seeking an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform. You will assist with training, data analysis, and system administration while coordinating space for major events.

The role involves customer-facing interactions, back-office data tasks, and occasional telework during summer and January after 90 days of service. Telework may be available up to two days per week.

Qualifications

• Bachelor’s degree required by December 2026 (degree must be earned by hire).
• Minimum of one year of work experience.
• Proficiency in computerized systems.
• Ability to make sound decisions in complex situations.
• Ability to organize and prioritize multiple responsibilities while meeting deadlines.
• Working knowledge of collecting, compiling, organizing, evaluating, and reporting data.
• Demonstrated ability to establish and maintain effective working relationships with internal and external constituents.
• Clear and concise communication with diverse audiences.

Responsibilities

• Serve as first point of contact for inquiries and reservation requests.
• Develop and deliver training and educational resources for campus users.
• Collect, organize, and analyze scheduling data to create reports for leadership.
• Verify and maintain data in the online reservation system and related tools.
• Serve as a functional and system administrator for the scheduling platform (25Live by CollegeNET).
• Supervise and schedule Reservation Specialists and student aides as needed.
• Coordinate with campus partners on scheduling locations for recurring needs.
• Assist with execution of significant campus-wide events.

Skills

Computerized systems

Communication

Time management

Data analysis

Team collaboration

Education

Bachelor’s degree by Dec 2026

Tools

25Live by CollegeNET

Webex

Zoom

Panopto

Smartsheet

Job description

Towson University is seeking an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform. You will assist with training, data analysis, and system administration while coordinating space for major events.

The role involves customer-facing interactions, back-office data tasks, and occasional telework during summer and January after 90 days of service. Telework may be available up to two days per week.