Campus Reservations Lead & Scheduling Systems Specialist

Towson University; Towson (MD); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Tuition remission

Health benefits

Job summary

Towson University, located near Baltimore, seeks an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform, 25Live. This role focuses on customer service, data analysis, and training development while coordinating space for major university events.

The position includes responsibilities in system administration, reporting, and supervision of staff. Telework may be available up to two days per week after 90 days of service with potential extended

Qualifications

• Bachelor’s degree or expected by December 2026; degree must be possessed at time of hire.
• Minimum of one year of work experience.
• Proficiency in computerized systems.
• Demonstrated ability to make sound decisions in complex situations.
• Ability to organize and prioritize multiple responsibilities while meeting deadlines.
• Working knowledge of collecting, compiling, organizing, evaluating, and reporting data.
• Demonstrated ability to communicate clearly with diverse audiences, both written and oral.
• Ability to work independently and collaboratively while managing multiple tasks.

Responsibilities

• Serve as the first point of contact for reservation requests and inquiries; process requests and guide inquiries.
• Develop and deliver training resources for students and staff on the scheduling system.
• Collect, organize, analyze scheduling data to create reports for ECS leadership.
• Verify and maintain data in the online reservation system and ECS tools.
• Serve as additional functional and system administrator for the scheduling platform (25Live).
• Supervise Reservation Specialists and student aides; provide leadership and evaluations.
• Coordinate scheduling locations for Orientation, Admissions, Commencement, and other events.
• Assist with major campus events such as Commencement and Convocation.

Skills

Computerized systems

Decision making

Time management

Communication skills

Data analysis

Team collaboration

Education

Bachelor’s degree

Tools

25Live by CollegeNET

Webex

Zoom

Panopto

Smartsheet

Job description

Towson University, located near Baltimore, seeks an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform, 25Live. This role focuses on customer service, data analysis, and training development while coordinating space for major university events.

The position includes responsibilities in system administration, reporting, and supervision of staff. Telework may be available up to two days per week after 90 days of service with potential extended