Reservations & Scheduling Lead

TQSolutions; Towson (MD); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Annual leave 22 days

17 holidays

Personal and sick days

Health, life and retirement plans

Tuition remission

Job summary

Towson University is hiring an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform (25Live). You will work closely with the Reservations Manager, develop training materials, analyze utilization data, and help coordinate spaces for major events.

The role combines customer service, technology, and campus operations with opportunities for telework up to two days weekly in summer and January after 90 days of service; occasional extended shifts

Qualifications

• Bachelor’s degree or expected to graduate with a bachelor’s degree by December 2026 (candidates must possess degree at time of hire).
• Minimum of one year of work experience.
• Proficiency in computerized systems.
• Demonstrated ability to make sound decisions in complex situations.
• Ability to organize and prioritize multiple responsibilities while meeting deadlines.
• Working knowledge of collecting, compiling, organizing, evaluating, and reporting data.
• Demonstrated ability to communicate clearly in oral and written formats with varied audiences.

Responsibilities

• Serve as the first point of contact for reservations and inquiries, processing requests and guiding students and staff.
• Develop and deliver training resources for campus users to support the online scheduling system.
• Create, test, evaluate, and revise training content and assist with campus location approvers.
• Collect, organize, analyze scheduling data and generate reports for leadership and division.
• Verify and maintain data in the scheduling platform and related tools.
• Supervise and schedule Reservation Specialists and student aides as needed.
• Coordinate with campus partners on scheduling locations for recurring needs.
• Assist with large campus events and occasional extended hours, including telework up to two days per week in summer and January after 90 days.

Skills

Computerized systems

Data analysis

Decision making

Organization

Communication

Independent and collaborative work

Education

Bachelor’s degree or expected to graduate by Dec 2026

Tools

25Live by CollegeNET

Webex

Zoom

Panopto

Smartsheet

Job description

Towson University is hiring an Assistant Reservations Manager to support campus scheduling operations and the online scheduling platform (25Live). You will work closely with the Reservations Manager, develop training materials, analyze utilization data, and help coordinate spaces for major events.

The role combines customer service, technology, and campus operations with opportunities for telework up to two days weekly in summer and January after 90 days of service; occasional extended shifts