Hospitality Reservations & Revenue Specialist

Highgate Hotels, LP; Key West (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Reservations Sales Agent in Key West, FL to handle reservations, inquiries and cancellations, quoting available rates to maximize room revenue, and participate in monthly Rooms Merchandising meetings. You will support the Sales Department on group bookings and maintain calendars and reports.

The role requires a High School diploma, hospitality experience preferred, and potential for college coursework in related field.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• College coursework in related field helpful.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario; upsell when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, including VIP reservations, packages and discounts.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Attend and provide input on trends and opportunities to maximize revenue.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Guest Services Manager of sold-out nights, group status and possible problems.
• Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
• Communicate availability to wholesalers.
• Call for occupancy at area hotels.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log daily.
• Send confirmations.
• Process advance deposits.

Education

High School diploma or equivalent

College coursework in related field

Job description

Highgate Hotels is seeking a Reservations Sales Agent in Key West, FL to handle reservations, inquiries and cancellations, quoting available rates to maximize room revenue, and participate in monthly Rooms Merchandising meetings. You will support the Sales Department on group bookings and maintain calendars and reports.

The role requires a High School diploma, hospitality experience preferred, and potential for college coursework in related field.