Reservations & Revenue Optimization Manager

Highgate Hotels, LP; Key West (FL); Vor Ort; USD 60.000 - 78.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Education opportunities / Tuition

Zusammenfassung

Highgate Hotels in Key West seeks a Complex Reservations Manager to oversee the Reservations Department, lead agents, and drive occupancy and revenue while maintaining service standards. You will collaborate with Revenue Management, Front Office, and Sales to optimize inventory and ensure guest satisfaction.

The ideal candidate has 3–5 years of reservations leadership experience, strong communication and data analysis skills, and proficiency with Opera PMS and Microsoft Office; flexibility for

Qualifikationen

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
• Minimum 3-5 years of hotel or resort reservations experience.
• Previous supervisory or management experience required.
• Strong knowledge of hotel reservation systems, Opera (PMS), and booking channels.
• Understanding of revenue management principles, inventory controls, and rate strategies.
• Excellent leadership, coaching, and team development skills.
• Strong communication and interpersonal skills.
• Ability to analyze reports, identify trends, and make data-driven decisions.
• Strong organizational and time management skills with attention to detail.

Aufgaben

• Oversee the daily operations of the Reservations Department.
• Lead, coach, and develop reservation agents to ensure high performance and exceptional guest service.
• Monitor reservations, occupancy, call conversion, and other key performance metrics.
• Partner with Revenue Management to maximize room revenue and optimize inventory.
• Review booking trends and implement strategies to improve sales and guest satisfaction.
• Manage reservation systems, rate codes, packages, and promotional offers.
• Handle escalated guest concerns and resolve complex reservation issues.
• Ensure accuracy of reservations, billing, routing instructions, and guest information.
• Prepare reports and analyze departmental performance.
• Recruit, hire, train, and schedule reservations team members.
• Conduct performance evaluations, coaching sessions, and team meetings.
• Develop and maintain reservation procedures, scripts, and training materials.
• Collaborate with Front Office, Sales, Marketing, and Finance teams.
• Ensure compliance with company policies, standards, and procedures.
• Drive continuous improvements in service quality, efficiency, and revenue generation.

Kenntnisse

Leadership

Communication

Interpersonal skills

Team development

Multitasking

Time management

Microsoft Office

Ausbildung

Associate's or Bachelor's degree in Hospitality or related field

Tools

Opera PMS

Excel

Word

Outlook

Jobbeschreibung

Highgate Hotels in Key West seeks a Complex Reservations Manager to oversee the Reservations Department, lead agents, and drive occupancy and revenue while maintaining service standards. You will collaborate with Revenue Management, Front Office, and Sales to optimize inventory and ensure guest satisfaction.

The ideal candidate has 3–5 years of reservations leadership experience, strong communication and data analysis skills, and proficiency with Opera PMS and Microsoft Office; flexibility for