Hotel Reservations Specialist

Highgate; Fort Worth (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Reservations Agent to handle calls, inquiries, and cancellations while quoting rates to maximize room revenue in accordance with hotel standards. You will also input reservations, coordinate with Sales for group bookings, and maintain calendars and reports.

The role requires a High School diploma or equivalent, hotel experience preferred, and college coursework in related fields. Benefits include comprehensive coverage and paid leave.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• College course work in related field helpful.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Reservations Agent to handle calls, inquiries, and cancellations while quoting rates to maximize room revenue in accordance with hotel standards. You will also input reservations, coordinate with Sales for group bookings, and maintain calendars and reports.

The role requires a High School diploma or equivalent, hotel experience preferred, and college coursework in related fields. Benefits include comprehensive coverage and paid leave.